Paper jamming, not feeding through evenly with rubber rollers
Recently my daughter, unbeknownest to me, decided to place some items (a plastic toy and pair of underwear!) inside the paper tray of my 2400W. I removed the items, put the paper back and then tried to print a document.
The paper got jammed, so I carefully pulled the sheet out. I tried again and again, and each time the same thing. When I pull the paper out, you can see the residual rubber on the paper from the rollers.
It appears as though the rollers are not taking in the paper evenly and this is causing the jams. Is there anything I can do to fix this, or will I need to have it serviced?
Re: Paper jamming, not feeding through evenly with rubber...
Clean the rollers with propanol whcih is available small bottles with hardware vendors or with chemists. clean the rollers carefully with that try a print. if it not works then consult your service centre.
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you can actually modify the feed mech... take out the feed roller and remove the rubber... try adding musking tape around the plastic roller and then insert the rubber back.. this will make it bulky.. normally only add 2 round of musking tape..
Hello sir; It depend on where the paper got jam, if jam at the point when paper take off, then you have clean up paper pick up roller or replace it, if jam inside the machine then have to clean up paper feed roller, if jam at the end, check the paper exit senser, make sure it moving freely.
While HP may use a little white grease on some plastic gears, oil is not normally used. Most likely some debris such as paper dust, or part of a label, or a stray staple is jamming the mechanism.
If it's all clean, then I would look closely for a damaged gear of some sort.
Most printers rely on rubber feed rollers of some sort to pick the paper from the paper tray, then more rubber rollers to pull the paper through the mechanism. If the printer is relatively new, the rubber rollers should be in good condition. As the printer ages, these get less rubbery and more slippery, and wear out, leading to feed problems. Further, any contaminant such as oil, white-out, or a sticker on the feed rollers will render them useless. Printer technicians change a lot of these rubber rollers.
Where is the machine saying the jam is located? Does the paper even start to feed? Does the paper feed to the next feed area? If the machine sounds like it is feeding ( trying to feed) and the paper is still in the tray --- clean the feed roller/ tire with rubber restorer or a high alcohol base cleaner. IF the paper is fed part way out of the tray to the long ( most of the time) black reg. roller and now farther --- clean the reg. roller. There is always the chance that you have a bad feed motor or reg. motor. Also look to see if an actuator / switch has been pulled / knocked out of position. They is is small cradles and can be snapped back into place. REG = registration
I would check to see if the paper is even making it out of the tray. A lot of times, the feed rollers can get dirty, and the printer will display a jam if it doesn't feed in time. If the feed rollers look ok, then I would check and see if the feed rollers are even turning. Sometimes the motor that turns the feed rollers wears out.
Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.
2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.
Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.
The root cause of the problem is the Rubber pads of the feed roller in the paper tray become warn and fail to grip the paper the paper feeds a few millimetres and then is let go by the worn roller, the paper path sensors pick this up and then a paper jam is notified.
The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.
The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.
The only other option is to have a Dell approved service agent replace the rollers for you.
If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)
There is something jammed in there....shake it upside down first.....if nothing then revese feed a paper through it manually......take left side off hold paper in front and roll wheel on the left side so the paper feeds back into the machine,,,,,,open top to see in there and when paper feeds under white rollers make sure it dosent jam where wite rollers are about an inch from the right there is a small rectangle hole with a black plastic piece in there pry it up carfullywith a paper clip and feed paper with the wheel under it at that point the paper push out a bobby pin into my back tray,,,,, now everything works great.......keep checking i didn't believe something was there either but there was..... also if your paper first starts to feed and stops pull out the paper and check for a bend or crinp in it mine kept doing that and that is exactly where the pin finally came out.....
The feedrollers are most likely worn out. Maybe not smoothe but just tacky.
You can try removing the paper tray. Then take some cleaner, alcohol or some liquid soapy cleaner, fantstic, or soemting like that, and clean the rubber rollers. Clean them 2 or 3 times with a cloth dampned with the cleaner.
since the jams are in the tray, I am sure those rollers are either dirty or smoothe.
If you need more info let me know and I will send you my E-mail address so you can order and replace them on your own if you don't have a maintenance agreement with someone.
but using some detective skills I've decided you are using a HP machine
Yup Dirty damaged worn feed roller but what model machine is it they are all different but pull out tray 2 cassette all the way and look in, there is probally a cylinder like rubber roller 5cm wide front centre of where cassette slides in, there might be roller on the cassette too at the front center as well.
Most modern printers feed rollers just slide off after lifting small plastic tabs on them and gently pulling, feed rollers are available but you can sometimes also get results by cleaning them with a dash of metho or water on a rag.
If paper feeds 2wo sheets at once then you need to change the seperation pad/roller too.