Question about Konica Minolta magicolor 2400 Laser Printer

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Paper jamming, not feeding through evenly with rubber rollers

Recently my daughter, unbeknownest to me, decided to place some items (a plastic toy and pair of underwear!) inside the paper tray of my 2400W. I removed the items, put the paper back and then tried to print a document. The paper got jammed, so I carefully pulled the sheet out. I tried again and again, and each time the same thing. When I pull the paper out, you can see the residual rubber on the paper from the rollers. It appears as though the rollers are not taking in the paper evenly and this is causing the jams. Is there anything I can do to fix this, or will I need to have it serviced? Thanks!

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Re: Paper jamming, not feeding through evenly with rubber...

Clean the rollers with propanol whcih is available small bottles with hardware vendors or with chemists. clean the rollers carefully with that try a print. if it not works then consult your service centre.

Posted on Apr 06, 2007

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2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.

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