Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dc15 dyson when in the upright positon it woun't turn on

When i take it out of the uprigth position it spins the roller brush and seems to work but i can't use the hose suddendly is there anything i can do about this or is it an engine problem? thank you

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This was originally posted by "highntools" and I believe is related to your problem as well.
I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
Check out this link also: http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
And lastly, you can try calling their helpline at 866-MyDyson for further help

Posted on Sep 28, 2010

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1 Answer

Roller doesnt spin on my dc15


Hi there, it's Jack at Dyson.

If your DC15's brush bar won't rotate, it may need resetting. In order to do this, please follow the steps shown in our Support video:


If you'd like further advice after giving this a try, you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 10, 2014 | Dyson 909592-05 DC-15 Roller Brush Beater...

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Dc15 roller not working, how to reset


Hi Terry, it's Jack at Dyson.

DC15's cleaner head is protected by a sensor which shuts the brush bar off if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar and end caps, you should be able to reset the machine. Each step is shown in our video guide:


The brush bar will never rotate when the vacuum is standing upright, so make sure you recline your DC15 into the normal vacuuming position before testing it.

If you'd like further help after giving this a try, our experts are on hard to provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 11, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Roller not working on dc15


Hi Terry, it's Jack at Dyson.

DC15's brush bar is designed to shut off for protection if something jams it. Please follow the steps shown in the video attached to clear the brush bar and end caps of any threads or hair, and to check the cleaner head for obstructions. You should then be able to reset the machine.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline the machine into the normal vacuuming position when testing it.

If you'd like further advice after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Dec 11, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Our Dyson DC15 animal is supposed to self adjust, and turn the roller on or off as needed, but isn't. We can hold the red button to


Hi Lisa,
I am sorry to hear you are having difficulty with your DC15. Based on your description of the problem we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution for the issue you having with your brush bar.
Please call us at 1-866-693-9766 (US) or 0800 298 0298 (UK) so we can provide further assistance.
Best wishes,
Jessica

Apr 12, 2012 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

Brush roller wont turn, motor is good and the curcuit board appears fine. No evidence of anything blown or broken wires either.


Judging from this parts diagram:
http://www.searspartsdirect.com/partsdirect/part-model/Dyson-Inc-Parts/Vacuum-Parts/Model-DC15BALL/3207/0645000/50026393/00001?blt=06&prst=&shdMod=

The brus motor has what appears to be a transmission on it.
If you have it apart apply power and make sure the shaft that fits brush is turning.
If the motor spins but the shaft does not you need to replace the motor asm
If the shaft spins the problem is with the brush or the way the shaft attaches to the brush

May 21, 2011 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

I cleaned out a clog on my dyson and now the brushes will not turn.


Verify that the belt has not slip off. If the belt is on, remove it and verify that the motor spins when turned on. If it does, clean the belt well from any residue (I use alcohol). Also try to spin the roller with the belt off. If it doesn't spin easily, remove it and clean the sides of the roller. Some have bearing and sometimes gets clogged with hairs and dirt. After cleaning, add some oil to the side of the roller and make sure it spins freely. Hopefully your motor is not damaged.
Good luck.

Sep 27, 2010 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

The bar isn't turning on my Dyson Ball vacuum. It is brand new, never has been used, turn it on and the bar doesn't turn around.


Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.
GoVacuum

Mar 20, 2010 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

The main brush will not spin


I would guess the belt is broken. That happens often. Get a correct belt. Remove the brush roller. Wrap the belt around the roller and drive peg. Reasemble -- easier said than done, but keep trying.

Sep 27, 2009 | Dyson DC15 All Floors - The Ball Bagless...

2 Answers

Brushes are not spinning


One problem may be that two small wire are broken that control roller functions. See solution with photos at http://bajwa.net/content/dyson-dc15

Jun 06, 2009 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson DC15 -


First see this link: http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
There must be something else stuck in the roller assembly. Or it wasn't mounted correct. He will have to dismount it, inspect each piece and carefully reassemble it. Make sure that the wires at the circuit board do not become loose or break.

Dec 23, 2008 | Dyson DC15 All Floors - The Ball Bagless...

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