Question about Canon EOS-5D Digital Camera

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Canon 5D RAW and JPG image problems

I record in raw and high quality jpeg. Suddenly, I am finding that occasionally in a shoot (5 out of 40 images), some of my raw and jpeg images have blank or grey areas. Is this a software problem or should I take it in to Canon repair?

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  • 3 more comments 
  • Feine Dec 22, 2008

    Dear Guru,


       I thought it was my memory card, but it did the same thing on 2 other cards. It is not the cards, as I reformat them every time I download their photos.


    Jocelyne

  • Feine Dec 22, 2008

    It is not my memory card, since it occurred on all of them. In addition, I regularly reformat my cards after each download.

  • Feine Dec 22, 2008

    The problem in my images does not look like the images shown on the noted website. In my images, half of the image is all grey. It can be one or another side, or the bottom or top half.
    The demarcation line between the image and grey area is distinct and straight.

  • Feine Dec 22, 2008

    Anyway, I unfortunately have only the 5D and not the 5D Mark II, which is where the black dot problem seems to occur.

  • Feine Dec 22, 2008

    The large gray areas appear in different spots. I have tried many different cards with the same result.

    So, I will take my camera to a service center.

    Many thanks, Jocelyne

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  • Master
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Canon is notorious for raw image problems. Is it the imaging software that has issues or the viewer on the camera?
It may need recalibration - where it will need to be sent in for repair.

Posted on Dec 22, 2008

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  • Canon Master
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Hi there, this is not a memory card problem, in the best case a firmware fault, but very very unlikely, and it would affect only Jpeg, not RAW in this case.

When you get this problem , the CCD (or CMOS on other models) array sensor, that take the picture is defective, or the connection to board/ board itself has a fault.

If you get a problem only on JPEG instead, if some JPEG is scrambled from a point to the bottom of the picture, that is an onboard problem.

Do a reset to factory settings, from camera menu, just in case.
That will probably not work, in that case call support.

Posted on Dec 22, 2008

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  • Master
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Hello Feine

Try a different card in the camera first. Is this happening in the same spot on these pictures or in different spots?

If a different card doesn't work, take it to a service center as it isn't a software problem.

bestdarngood

Posted on Dec 22, 2008

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  • Master
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Posted on Dec 22, 2008

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  • Master
  • 10,594 Answers

Format memory card and try again.
its unbalanced memory card problem only. camera is just fine.

Posted on Dec 22, 2008

  • Shahid Electronics
    Shahid Electronics Dec 22, 2008

    OK, there is firmware update available on Canon Support for D5.

    I would suggest to update camera firmware from Canon Service only.

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