Question about HP LaserJet 3055 All-In-One Printer

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I have a HP LaserJet 3055. I bought it when I was using XP but I now have a new computer using Vista. I have downloaded and installed from HP the installation setup program for Vista - followed all the procedures for a clean boot and disabling the firewall and virus programs and disconnecting the printer USB cable until the proper time. Every thing else works fine (printer, fax)except the scanner. I get the following error message: Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. I have uninstalled and reinstalled several times.

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Hi,
As i understand that you u r able to print and copy fine which ensure that there is no issue with the connectivity and scanning device.
However next troubleshooting comes in picture is software as per you have mentioned that yoiu have downloaded and installed the complete software couple of times still the issue persists.
In that case we need to Programn Scan to option in the printer software and on your all in one.


HP LaserJet 3050, 3052, 3055, 3390 and 3392 AiO Printer series - How to Program the Scan To Button and Create New Destinations
Information
The Scan To button must be programmed before it can get used. However, some destinations are programmed by default if the all-in-one is directly connected to the computer.
Details
To program the Scan To button:
Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above step
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

Posted on Jul 01, 2009

  • Neeraj Sharma Jul 02, 2009

    I can understand that you have installed the printer software manytimes.

    However for scanning you need to set-up scanning because you need to specify the folder wherein you want your scanned document to appears and get sdaved.

    Given belows are steps to program scan to and i m sure that should resolved your issue. ::





    To program the Scan To button:
    Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan

    Click the Setup to open the Scan To Setup Wizard.
    Select the Change the destinations that show up on the all-in-one control panel when I press the button and then click Next .
    Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
    Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
    NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
    Click Update .
    To Create a destinations:
    Follow steps 1-2 from the above steps.
    Select Create a new destination with settings that I will specify and then select Next .
    Select the Save it to my computer and then press Next .
    Select the scan preferences and then select Next .
    Select the scan destination folder and file format type and then select Next .
    NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
    Select the quality level you would like the file to be saved as.
    Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
    Confirmation allows you to verify your settings. Select Save .
    Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

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