That happened to me about a year ago with my old Sidekick 3. You have to call Customer Service from a different phone, obviously. Then they'll call your number and check, tell you to make you it's not on mute, etc. After that, they'll figure out it's broken and probably send you a new one. I think that depends on if you have insurance or not, but I'm not sure. And that's all that happened when mine had the same problem. :)
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Do you hear any beeping or noises from your PC when plugging in the device to your USB? Is it even recognizing something is being plugged in/ If so it should prompt you to download proper software. Have you installed your software on the computer that came with the phone? Sometimes it needs to be there but should still at minimum see a new device when pluggin it in. If no response when plugging in try replacing the cable or try on different USB/and or PC
Another option is to get a charging cradle that has a spare battery charging slot. They go for about 30 dollars shipped on ebay. This will allow you to charge your battery external from the phone or if you have an extra battery , have one charging at all times.
this same thing happened to me. i only had my sidekick for 4 months, but along with the sound (i would call people and hear them say helloooo helloooo??? but they couldnt hear anything i said) went the main backliglht.
when you sidekicks screen is open try pulling it towards you and look where the rotator is...there should be a little green or white square...if its red that means you have water damage which is what happened to me. its realllly succeptible to water, even steam will get you.
but if thats not the problem then take it to a tmobile store and hopefully your warrantyw will help