Acer Aspire 6920 Gemstone Blue 4Gb, 320Gb HDD, 512Mb video. Sony Optiarc BC-5500A blue ray combo drive, Cannot find and updated driver, machine will not play blue ray version of Mama Mia / Hancock / Wall-e, yet has played Blue Planet Discs Keep getting error messages about drivers or video not suitable, any help??????
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here is the specs on that drive .. it does not support blu-ray ... so you are right .. looks like acer gave you the wrong drive .. hopefully they will replace it with the correct one .. you can burn DVDs with this drive so its a nice unit, just the wrong one .. http://support.dell.com/support/edocs/storage/197276/spec.htm
Assuming everything was working before you switched Operating Systems, the problem is likely that you still have the drivers for the previous OS. You should first make sure the old drivers are uninstalled by going into Device Manager, right clicking on the drive, selecting properties, going into the driver menu, and uninstalling them.
Then you need to find the Vista drivers for the drives (either go to the manufacturer's website, or just Google the model of drive you have) and install them. Make sure you restart your computer afterwords.
According to the ACER Aspire 6920 specs, it does not have a Blue-ray player only DVD CD R/W drive. Therefore it cannot play blue-ray movie disks.
The specs of the DVD drive are as follows :- Optical Storage
TypeDVD±RW (±R DL) / DVD-RAM - Integrated
CD / DVD read speed24x (CD) / 8x (DVD±R) / 6x (DVD±R DL)
CD / DVD write speed16x (CD) / 8x (DVD±R) / 4x (DVD±R DL)
CD / DVD rewrite speed16x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 5x (DVD-RAM)
can you see your dvd drive in bios ?
if yes, can you see your dvd drive in windows explorer ?
if you can't see it in windows explorer, it's windows issue,
either you can reload the operating system or you can edit windows registry.
if you want to edit, follow this step from microsoft (link below): http://support.microsoft.com/kb/314060