Question about Canon PIXMA MX310 All-In-One Printer
I am running wireless with my printer now - using my time machine capsule. It prints fine but when I tried to scan a picture I said cannot communicate with scanner. Cable my be disconnected or scanner turned off?
thanks for helping
Phyllis, Issaquah WA
SOURCE: scanner error
if you put the installation cd in the drive and then if it autostarts close it down, then go to device manager and the properties of the scanner and update driver let pc search automatically and it should reinstall it and then all should be fine i hope , had the same problem on my all in one device
Posted on Sep 24, 2007
I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.
Posted on Aug 02, 2008
SOURCE: Scan problems with Canon MX310
I had the same problem. After replacing the USB cable with a good one the scanner came back to life.
I suspect scanner has a higher requirement for USB data transmission thats why printing and copying work but scanning does not.
Posted on Sep 20, 2008
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