Question about Canon PIXMA MX310 All-In-One Printer
I am running wireless with my printer now - using my time machine capsule. It prints fine but when I tried to scan a picture I said cannot communicate with scanner. Cable my be disconnected or scanner turned off?
thanks for helping
Phyllis, Issaquah WA
SOURCE: scanner error
if you put the installation cd in the drive and then if it autostarts close it down, then go to device manager and the properties of the scanner and update driver let pc search automatically and it should reinstall it and then all should be fine i hope , had the same problem on my all in one device
Posted on Sep 24, 2007
I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.
Posted on Aug 02, 2008
SOURCE: Scan problems with Canon MX310
I had the same problem. After replacing the USB cable with a good one the scanner came back to life.
I suspect scanner has a higher requirement for USB data transmission thats why printing and copying work but scanning does not.
Posted on Sep 20, 2008
SOURCE: cannon mx310 won't scan
Go to this link. It is Canon's Support page. It can answer this question.
Posted on Mar 25, 2009
Tips for a great answer:
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A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Frequently, issues are caused simply by a break in the signal sent from PC to printer or vice versa. Unplugging and re-plugging the printer allows the small amount of on-board memory on the printer to be cleared, with the result that the PC recognizes the machine properly. Programs continuing to run in the background of the operating system (OS) can cause the signal to be lost. Rebooting the PC ends all programs that may be running and makes a 'clean' start, allowing the signal to be detected.
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