Question about Kirby G5 Bagged Upright Vacuum

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My brushes are not turning. We checked the gear and it is turning, but brushes aren't

Since my husband used the small handle which is attached to the motor to clean mattresses, stairs etc...., the brushes are no longer turning. He put the standard back on, as usual and the brushes will not spin. He checked the gear and it is spinning, but once belt is placed back on, the brushes won't spin. Help!

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  • Anonymous Mar 13, 2014

    My 76R9W had the brush stop turning. I checked and the belt was loose, thinking it had stretched, I got a new belt #2035549 but it is loose also. The brush assembly looks fine and I cleaned the hair etc off and it turns freely but the belt is too loose for the belt to turn the brush. I suspect the geared pulley on the motor assembly is worn. The unit is about 15 months old and only used at our home occasionally. Do you think this is the problem and if so, what can be done to rectify the problem besides taking this unit to the landfill?

  • Anonymous Mar 25, 2014

    My Petpowermate attachment, the motor does not turn on, the belt is ok, & i know i have power as another attachment works, i pulled it apart and everything looks ok what should i check next>



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  • 357 Answers

Posted on Oct 23, 2007


Take the brushroll out and see if it turns freely just by holding the end. Also make sure that the belt isn't stretched out. Also, before putting the head on the vac, you have to pick the belt up on the "finger" that's in the head. You can verify this by looking into the circle that's cut out of the metal. When the head is affixed to the vac, then turn the belt lifter back around to the proper position and all should be well. If you still need help, you may call us at 1-866-509-1952. Thanks

Posted on Jul 16, 2007


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Posted on Jan 02, 2017

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something might be stuck on it or it is broken or try to move the brushes

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To clean the stairs what combination of tools and Vax do I use

Hi, It's Jim with Crucial Vacuum.

If you're looking to effectively clean your stairs then you're going to want to use some of your vacuums attachments. There are a wide variety of these tools, all of which can help clean your stairs and make it a bit easier than using the vacuum itself.

If your stairs are carpeted a turbo brush attachment would do just fine. If they're hardwood you could easily use a crevice tool to clean.

If you're looking for replacement tools and attachments for your vacuum we carry a large variety of them. Check us out at Crucial Vacuum we offer free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
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Shark SV736R motorized brush won't rotate

The 2 metal pins of the motorized brush are not in contact with the vacuum cleaner. or the Motorized brush is clogged up. You have mentioned that it is cleaned, but still give a thorough inspection. For the metal pins, firmly insert the motorized brush into the air-intake nozzle. This will connect the motorized nozzle to the unit power supply.

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On the first day of getting my new Miele vacuum it started making a clunking noise. It was after I tried doing the stairs which is very hard to do because the it is so heavy. How do I solve this noise...

Is the "clunking noise" when right after depressing the handle release lever? Also your Meile has a 39 foot cleaning radius to cleaning the stairs should not be difficult, unless you're picking the vacuum up and using the brush roll. They make a turbine tool the attaches to the hose end that is fantastic and makes these hard areas easier.

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My Dyson 14 Animal seems to not have the suction

Hi its Darran at Dyson.

Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

I would recommend washing the filter if it hasnt been done for a while.

You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at

I hope that this information is useful to you.

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I bought a kirby g5 with no manual and can't figure out how to clean the couches with it!!!! help!!!!!

you can turn your Kirby into a handheld by removing the handle (button down on the bottom) if it came with all the attachments. Take the big handle off attach the small one onto it and you can take it and clean your couches, bed, stairs, etc. had mine for twelve years never had a problem with it.

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2 Answers

Bissell proheat turbo 2x upright cleaner -how do I reassmeble?

Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)

Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

Then attach the front cover. It's important to be careful that the hooks on the front cover are inside the side cover holes designed to hold the hooks before trying to tighten the last screw through the tab on top of the front cover. If you aren't careful about this, it's easy for the front cover to be out of position or to break its tab.

Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!

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1 Answer

Motor loud

when you put the handle down it turns on the brush roll. you may need to clean the brush roll or replce it if the bearings are bad.also clutch and 2 belts are started when putting handle down for brush operation.

Jun 14, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I need to clean my Mattress

You just use the small handle (in your attachment caddy) with the upright machine. No other attachments or hose is necessary.

Sep 01, 2007 | Kirby Ultimate G Bagged Upright Vacuum

1 Answer

Use on stairs

Hi, Try logging your post on the Kirby Trading Forum at - you'll be sure to get a reply. John

Jul 31, 2007 | Kirby Ultimate G Bagged Upright Vacuum

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