Question about HP Photosmart C6180 All-In-One InkJet Printer

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HP 6180 Oxc18a0001 "Ink System Failure" Right at Christmas when I need to print photos!!!! I HATE HP!

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  • judgeweak Dec 25, 2008

    I have the same problem. I was able to use some of the solutions set out in this forum, but now I keep getting the ink system failure and cannot clear it. I tried this solution but it didn't work. Any suggestions?

  • cathmal Jan 20, 2009

    I have exactly the same problem, any ideas??

  • wsmc923 Jan 29, 2009

    Got this error out of the blue one day. I have tried using the menu fix as described but I still get the same error.

  • fotis80 May 11, 2010

    It WORKS perfectly to me .. .THANKS

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Is this an HP Photosmart C6180 All-in-One? If so, I know exactly how to fix your problem!

Posted on Dec 22, 2008

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  • tammyztx Dec 22, 2008

    Follow these steps:

    Press and hold the “*” key. Press the “#” key and release both keys.

    Display should say “Enter Special Key Combo”

    Press and release in sequence the "1”, “2” and “3” buttons.

    Display should say “Support” and display the FW rev (something like R0631R)

    Mine reads R0631M


    . Press and release the right arrow button until the display says “System Configuration Menu”.

    Press and release the “OK” button.

    Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

    Press and release the “OK” button.

    Display should say “Hardware failure status: Clear. Press OK to clear”.

    Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

    Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

  • tammyztx Dec 22, 2008

    Continued:

    Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

    Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.

    Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!


  • poppunksucks Nov 15, 2010

    AWESOME, SOOO HELPFUL:-)

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I want to thank you for solving my problem, i have been working on it for the last two weeks. the printer just turn a year old and hp still would not help me, they wanted me to sendy printer in and buy a new one, this one coast over 300.times are tuff im out with a hurt back and knowing that my hard spent money, the problem i was having could have been fix in five seconds .SO THINK YOU SIR IN ALL THE RIGHT WAYS AND MAY GOD BLESS YOU AND YOUR FAMILY.And far as hp to me this is a big rip off you take your of loyal costumers like me who dont have lot of money. I hope every one who reads this never buys a hp as long as you are around . 5 seconds you could have help me, but making more money was more important.TANKS YOU TAMMYZTX

Posted on Jan 23, 2009

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Posted on Jan 02, 2017

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There are N no of steps to be done so i am pasting the HP URL ,please follow it and u will get to some kind of solution in the end or u might have to replace the print head .

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280

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I apologize for the confusion, I unintentionally reviewed the touch screen version of your printer. Below is the Hardware fault clearing method for your machine. Please provide me with your results.
#1 Press and Hold the "PrintPhotos" & "Red Eye Removal" buttons. Release both buttons. Display should say "Enter Special Key Combo"

#2 Press and release in sequence "Red Eye Removal", "Print Photos", "RedEyeRemoval"

#3 Press and release the right arrow button until the display says "System Configuration Menu".

Press and release the "OK" button.

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5. Press and release the "OK" button


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7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

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9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

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13. To verify printer functionality print a SELFTESTPAGE.

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