Question about Canon imageRUNNER 8500 Copier

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Correct Placement of CleaningWeb

Could someone please verify which side the new web goes on? (to the left or right if you are standing in front of the machine). I am not a tech person and trying to save some money by doing this myself. I replaced it the way that I thought it went (even tried it the other way) and reset both codes in service mode however the machine will not reset and still displays the error code E000005-0010.

Does anyone have any suggestions?

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  • islandjill Dec 22, 2008

    Thank you. I have the web that way right now, so there must be something else. Are there any internal sensors or things to reset besides the 2 codes in service mode? It's very frustrating! I'm going to have to call in service today and at $150 an hour it's no picnic! Thanks for your reply!

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The new web goes right to left if you are standing in front of the machine.

Posted on Dec 22, 2008

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Figure 1: Unplugging the power cord
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Figure 2: Removing the print cartridge
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Figure 3: Removing the main input tray (tray 2)


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Figure 4: Opening automatic two-sided path door


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Figure 5: Placement of printer


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6. Pull the white tabs outward, and rotate the tabs up.
Figure 6: White tabs
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7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Figure 7: Right tab movement
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Figure 8: Pickup roller assembly movement



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9. Remove the pickup roller.


Figure 9: Pickup roller

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10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the right slot (2).

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11. Rotate the shaft until the notches engage and the shaft clicks into place. 12.Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.



Figure 11: Pickup roller end cap


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13.Push the right tab to the left, and rotate the tab downward into position. 14.Place the printer on the work surface with the top of the printer facing up. 15.Close the front automatic two-sided path door.


Figure 12: Closed automatic two-sided path door
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Figure 13: Print cartridge
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17.Plug the printer in to turn it back on.

Figure 14: Power cord in

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Figure 15: Scrubbing the roller




3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Figure 16: Wiping the pickup roller
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4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Section with a task ).

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Figure 17: Reinstalling the pickup roller

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