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Original fault tray would not stay closed,opened up 460 case and then removed 2 screws on rear of drive. unplug 2 ribbon cables. unscrew 1 screw in micro switch pcb rotate and spay cleaner into switch and rock switch several times until the reading across switch is 0 ohms before you start you will find the switch has about 2.5 k of resistance across it witch is too high. as long as you have about 4ohms it will work.
Let me respond with a possible solution although I'd bet that both of you already tried these.
The reason I checked into this is because I'm looking for a new mini system. I happen to be at Target and they only had 2 models - this one and a SONY. I certainly didn't want to buy the RCA given these problems, so I asked the salesperson, who seemed to have some knowlege.
As far as opening the tray on top, there is a button to push right under the tray. The button has an icon of a triangle on it. This seems to be somewhat of a standard icon for opening the tray or ejecting a CD (my car's CD has the same icon for ejecting a CD).
As far as only being able to get 3 CD's out, there is another button under the tray marked "disc skip". This rotates the tray. When you open the tray, you can only get to 3 of the CD's. When you push disk skip, it rotates the tray one position, so you can get the 4th one out. Another push and now you can get the 5th one.
Sometimes my CD changer doesn't shuffle the disks. If I only have 1 CD or DVD in it and push the tray open button, the disk stays in the unit and the tray revolves to an intermediate position. I push the button to put the tray back and try disc skip; that usually works.
If your problems are not solved per above, then I definitely do NOT want to get this.
Our started doing the same thing about a week after the warranty ran out. It has to do with the alignment of the discs being loaded. here's a work-around that works for us: Open the tray Choose which disc you are going to watch and use the Change Disc button to push the selected disc to the back (ie, if you want to view Disc 1, discs 3 and 4 will be visible in the tray). Look down the center holes of discs 3 and 4... manually move your tray left-or-right to align the holes with the tray. Push the Direct Play button on the top right of the unit for your disc of choice (Disc 1 using the example above).
hope that helps... I've searched for a while and played around with the unit (with and without the cover on) trying to figure out a way to re-align the tray, but no luck.
there is a small hole in the front of the tray that will accept a straightened paper-clip. gently insert the clip and the tray should release. if the cd/dvd disc is dislodged from being flat in the tray, it may not come out. you might need to open the cover and manipulate the disc to get it back flat in the tray. a good first test is to see if the disc plays. if it does, it is in the tray correctly and should be easily released with the paper clip. the try might work after you release it. another possible first try would be to gently push inward on the tray after telling it to release. if there is extra tension on the tray it could cause the mechanism to not release. freeing the tension on the tray could be all that you need to get the 'unlock' to release. (kinda like trying to open a door when someone is pushing it very hard against the lock mechanism. it wont be able to move). good luck mark
I had the same problem. Also, the disc tray had issues opening if there was no disc in there. The problem was two fold... I think.
1) It was kinda dusty inside the machine and needed a good air can dusting. Get around the tray but be careful not to turn the can upside down and freeze components. I also ran a lens cleaner disc several times.
2) The tray top (only visible with the system open) was starting to warp... likely because the build up of dust was creating too much heat, also causes issues in reading discs... I created a make shift cushion that I taped to the top of the plastic tray that was depressed when the top of the machine was placed back on. This required several tests as if too much pressure was applied, the tray wouldn't open at all and I got read issues in the middle of playing a disc (possibly an alignment issue of the lens caused from the pressure). I finally got a good system where I occasionally have push the top with my finger to open the tray only if it was empty so my padding (made from gauze and gauze tape) was barely getting pressure. Again, this took about 30 minutes of trial and error to get it right. The heat and the displacement due to the warped cover could have caused read issues.
I don't know if either or both of these were the cause of the problem but I can safely say that I have no issues now and yes, prior to this, I slowly went from 100% reading discs to almost 0%.
Sorry for the winded response but this saved me from buying a new system and may save you. Good Luck!