MY KEYBOARD IS FROZEN ANY HELPERS

Water/ moisture damage corrosion of electronic connections or power supply cooked certain chips on motherboeard maybe melted after heating up to much

maybe you should open and clean the dirt that might have settled between the contacts.

It is power supply regulator problem.
In the regulator circuit, DC 12volt from adapter is separated into +8V, -8V, +5VA, +5VD'
Some causes when the unit hang / frozen is one of the existing supply voltage is drop. In general, +5V.
Also check the adapter voltage, if still normal and the current is sufficient. Adapter must have DC12volt and current of at least 3 amperes.
It may happen, when the adapter is measured without load, it's read normal,12v. But when loaded to turn on the keyboard, many voltage decreases (lets say,between 8-10v). This indicates that the adapter is not good.

Power supply circuit is malfunction.
Chances are, there is a voltage which is still working, but it is not normal and is not in accordance with the required voltage.

. Maybe some liquid spilled on the keyboard? If you are capable, you will need to open up the keyboard and clean the contacts with a q-tip and some alcohol.

How could your keyboard have a virus? Try autoclaving the keyboard.

This is a long shot... If you have an add-in option board it may have become dislodged from the socket. If you move your keyboard this may be what happened. In any case it needs to be opened and look for loose cables, board, OR if you have a hard drive, the drive may have failed. The software in these units isn't smart enough to give the user any details of the failure/hangup.

Please try to reset the ewi. You can do this like this: Shut down ewi. Press down the four little white buttons Level, FX, Setup and Trans. Keep them pressed while starting up the ewi.
This is a factory reset.

I hope this works for you.

There are 17 screws on the underside of the keyboard that need to be removed. The base cover can then be removed. This gives access to the keyframe assembly which can be removed.

First thing is to Isolate the keyboard and then take out the Hard Drive and restart the keyboard. If that doesn't work then that's the first problem eliminated. You can do a Factory Reset on the keyboard. I'm not too sure on this keyboard but mostly it's Turn on the keyboard and simultaniously hold a certain button(s) or Key(s) [normally at the top end]. This info will be in the Manual.You could look at the troubleshooting page in the Manual also. Other than that at this time I can't help any further.......Good luck!