Question about HP Deskjet 870cse Printer
During power up, the ink cartridge cradle slams hard to one side and stays there. Because of this, the printer will not print. It makes no difference whether the printer cable is connected to the CPU, ie, with only the power cord connected to the Printer, the problem is still the same.
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Posted on Jan 02, 2017
The encoder strip is most likely the problem. Unplug the power from the printer. Open the front cover and move the cartridge carrier to the center. You should see a white ribbon cable, a thin plastic strip and a black belt with teeth.
The thin plastic strip is the encoder strip. It rides in a sensor on the back of the cartridge carrier that you will not be able to see. Reach in with the first finger of either hand and carefully strum the strip as if playing a guitar.
The strip will need to be lowered slightly and brought towards you slightly. Please be careful not to break the strip or your printer will not function. Once you believe the strip is set correctly, plug the power back and try printing the self test. If it slams to the left again, the strip is not yet set correctly.
If you cannot repair the strip, please let us know so that we can assist you further.
Please Note: Fixing the encoder strip is a delicate procedure. During the troubleshooting, if the strip breaks, you will not be able to use the printer.
Posted on May 28, 2009
SOURCE: cradle jam after inserting ink
in a HP-PSC-1210, replaced empty HP56 black-inkjet cartridge.
Afterward, printer gave error message AND unable to "dismount" the cartridge.
Finally discovered that an HP57 color-inkjet cartridge had accidentally been mounted/installed. A handyman relative was able to dismount the (wrong) cartridge.
Cradle did not actually jam, though printer would not print.
Posted on May 15, 2008
"The print cartridge cradle cannot move."
I fixed this problem by disconnecting the power cord from the power-strip and connecting it directly into the wall. My printer was not getting enough voltage from the power-strip. I hope this helps.
Posted on Jan 13, 2009
so the error message that you have got on the screen that says 0xc18a020a is the error messgae when ur cartridges are not getting detected by the printer so in this cases we have to service the printer only
as u may try these steps like cleaning the copper contacts of the cartridges and then aligning them but that is also not going to work
so u must go ahead and try service ur printer ..........
Posted on Sep 20, 2009
Part #'s for HP #56 black & #57color are:
ASSY-LATCH BLACK - C6490-60011
ASSY-LATCH COLOR - C6490-60012
see my post @ techtalkz.com/hp/124170-hp-psc-2210-cartridge-latch.html
Parts re-sellers for HP:
United States Big Blue Products, Inc.
Huntington Station, NY
Bradshaw Group, Inc.
Computer Exchange LTD
Depot America, Inc.
Tel: 800-648-6833 or 732-919-0209
Image1 Products, Inc.
Plano, TX 75074
Laser Pros International
Tel: 888-558-5277 or 715-369-5995
Masterworks International Inc.
Tel: 1-800-886-6688 or 608-276-8688
System Design Advantage LLC
Tel: 800-633-6626 or 770-417-2323
Vance Baldwin Electronics
Fort Lauderdale, FL
Posted on Nov 19, 2009
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