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MicroSD does not contain supported music files

I just purchased a Motorazr VE20 and I have tried loading MP3s on it. The files load onto the phone and will play through my computer as long as it is connected by USB cable but will not play through the phone. I get the message MicroSD does not contain supported music files when I press the Music player button on the phone.

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I went back to the US Cellular store and presented the problem to the salesman that sold me the phone. He said that I needed to remove the memory card and put it in a card reader and transfer the music files to the card through the card reader. My Gateway desktop has a card reader and I transferred the music files to the card and then to My Music folder under My computer and it worked. Strange to have to do it this way but it works.

Posted on Dec 22, 2008

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I have a music kit for my Motorazr VE20 (alltel) yes Alltel should be Verizon but one still does exist. Anyways the music is on my computer but my phone just doesn't seem to "sync" up with it. Which in...


ok the music kit had virtually no instruction and was tricky main thing is you cannot hook up the phone and cable to the computer first or together first thing run the disc or download the software from the link listed in the booklet then plug in your cable no phone and reboot to detect the plug and play device it will run its own drivers just hit yes to everything and let the wizard install it then plug in your phone and it will run its own separate drivers again hit yes let it run and then it will be able to sync when you press sync it will pull all of your music to a file remember this location write it down or you will be lost if you unhook it whille its transferring or want to use it later then drag and click the music from your media player over to the music kit software it will transfer it over for you its alot i know im sorry let meknow if you have trouble i was an alltel customer serivce rep for three years ill do my best by memory to help you out since I was recently laid off from verizon downsizing the alltel call centers

May 21, 2010 | Motorola Mobility MOTORAZR VE20 Cell Phone

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Need a manual for the MOTORAZR VE20. Do you have one online that can be downloaded?


Here is the link for the Motorazr VE20 page at Motorola. You can click on the various user guides and also get the drivers and updates on the right hand side.

Mar 25, 2010 | Motorola Mobility MOTORAZR VE20 Cell Phone

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My music player was working fine and then "poof" all of a sudden I try to play it the other day and I get the message "microsd not contained supported music files". I've tried moving all my music files to...


Try to run the files you got from your music player on to your desktop, see if that works. It simply looks like the files you had on your card are corrupted, maybe u need to delete these files and format you card, and then load music on it.

Hope this helps !!

Jan 26, 2010 | Motorola Mobility MOTORAZR VE20 Cell Phone

1 Answer

MicroSD does not contain supported music files


1. Install the sd into the phone.
2. Go to Menu > Settings > USB > Mass Storage
3. Connect the MotoVE240 to your PC via USB
4. Under My Computer open drive (E:).
5. Find the folder that has your music in it. Example: My compter made a folder called Music.
6. Drag music from that folder to the my_music folder. (the phone will only read music that is in this folder.)
7. remove your phone from the usb
8. press the music note on your phone and enjoy your music

Jul 13, 2009 | Motorola Cell Phones

1 Answer

Micro Sd keeps saying it does not contain supported music files


May be mp3 u are playing on your cell is not supported i.e. bit rate is greater than your mobile supports.

May 30, 2009 | Motorola Mobility MOTORAZR VE20 Cell Phone

1 Answer

Having problems playing music frommy sandisk 4gb micro memory card on my motorola ve240 cell phone


I have a similar problem, the issue for me was windows media player was creating a folder called music on my sd card and uploading the music there during sync function. However, the phone only looks in the \my_music folder on the SD card. Sync your phone, then rename the newly created music folder to my_music and the player will work. Still looking for a permanent solution to this problem.

Apr 27, 2009 | Motorola Mobility MOTORAZR VE20 Cell Phone

1 Answer

Phone won't read mp3s from memory card


there are a few possibilities. the first is to check the folder options. make sure the files are in the correct folders. make sure the folders arent hidden. make sure the songs are the correct format and are not protected/locked. hope these suggestions help.

Mar 16, 2009 | Samsung Cell Phones

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Mp 3


you can buy a MicroSD card for your phone and load the MP3s onto the card and then put it into your phone or you can send them to your phone via bluetooth. That will require you to download the communications software package for your phone that can be found here:

http://www.samsung.com/us/support/download/supportDown.do?model_nm=SGH-T609&mType=SW&vType=L

Dec 19, 2007 | Samsung SGH-t609 Cellular Phone

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Music Transfer


If that phone came from Verizon, it will only play v-cast songs.  That's how they get you to buy it.  By saying it's a "music player"

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