My problem is the Fax function doesn't work. It seems we can not receive any fax. We have checked the phone lines. We have two lines for Fax. It seems they are working. So what else can we do now? Thanks a lot.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"
PLUG A CHEAP TELEPHONE INTO THE WALL OUTLET FOR THE FAX LINE AND SEE IF YOU STILL GET THE "OPERATOR VOICES".
IF YOU DO THEN YOUR PROB IS ON THE LINE OR WITHIN THE BUILDING YOUR IN..AND NOT WITH THE FAX. MACHINE.
If you want to use the FAX - use the dedicated line to the FAX Machine..
Hi check the following steps Problems with sending and receiving FAX
Check the TELEPHONE LINE
Make sure that you have plugged the phone cord directly and securely
into the wall jack and into the back port of the fax product. The fax
port on your product is marked "Line," "To Wall Jack," or with a wall
Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.
Remove the SPLITTER
Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.
Can try sending the Fax on Another Line
CHECK WITH DIFFERENT CABLE Try using a different telephone cord.
Try changing the receive mode from automatic to FAX ONLY and set the number of fax rings higher. You should be able to receive phone calls and if you are not answering your phone it will automatically receive a fax.
1.DO YOU GET DIAL TONE ON -ON HOOK DIAL BUTTON OR ON THE HANDSET ?
IF NOT PLS CHECK THE PHONE LINE OTHERWISE---
2.TRY RINGING THE MACHINE FROM OTHER PHONE,CAN U HEAR THE RING ? IF YES ,PLS CHECK WHAT NOS OF RINGS ,THE MACHINE IS SET TO RECEIVE, AS WELL AS SET THE CORRECT RECEIVE MODE , I.E. FAX /TEL/ANS-FAX...
3 IF U STILL DON'T GET FAX TONE WHILE RECEVING ,THEN TELEPHONE LINE CARD SHOULD BE BAD...
TRY REPLACING TEH SAME ,SHOULD RESOLVE THE PROBLEM.