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Just changed my ink cart on my hp officejet g85xi. now get "press enter to alian cart" meg. have removewd cart, cleaned, returned to old cart. still get msg help

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  • khart35810 Dec 22, 2008

    yes, i let it print the alianment page,but it still says " press enter to alian cart.", have done this 4 or 5 times with new hp brand cart. and with the old one i origionally took out.

  • khart35810 Dec 22, 2008

    hi, hate to sound soo srupid, but where are the options and set up buttons?? thnks kent

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4 Answers

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  • Master
  • 2,110 Answers

Press and hold buttons 6 and # while plugging in the power to do a system reset.

Posted on Dec 21, 2008

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  • Master
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Try doing this steps

Press and hold the Setup button.
Press the Options button. The printer should be ready to print.

Posted on Dec 21, 2008

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  • Master
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Hi,
PRESS SET UP AND OPTIONS AT THE SAME SAME TIME AND IT WILL CLEAR THE MESSAGE.

Let me know the result.

Posted on Dec 21, 2008

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  • Master
  • 19,396 Answers

If you take the cartridge out the computer will ask you to do alignment again, did you go through the complete alignment procedure without removing the cartridge?

Posted on Dec 21, 2008

  • Ginko
    Ginko Dec 22, 2008

    You need to complete the alignment procedure using the scanner side of the printer.

    I report the answer from HP:

    "1.Turn off the printer and turn it on again
    2.Let the printer prints the allignment page
    3.After printing the allignment page ...Disconnect the USB cable which is connected behind the printer
    4.Place
    the allignment sheet inside the scanner glass and press the scan button
    on the printer,The ON light will begins to flash and take the
    allignment sheet when the ON light is steady
    Turn off the printer and turn it on again
    "

    If you still get the problem do the following:
    "Please follow the steps given below to reset the printer cycle (Hard reset):

    1. Turn the printer on.
    2. Raise the top cover of the printer.
    3. Remove ink cartridges from printer.
    4. Power off the printer by pressing the power button.
    5. Disconnect the power cord and the printer cable (USB or parallel)
    from the back of the printer.
    6. Let the printer remain disconnected for at least 60 seconds.
    7. Reconnect the power and printer cables.
    8. Turn on the printer.
    9. Reinstall the ink cartridges into printer and make sure they lock into position.
    10. Close the top cover.


    If the issue persist, follow the steps on the following webpage:

    http://h20000.www2.hp.com/bizsupport/Tec...

    Get back with the results.

    Merry Christmas!!
    "

    from IT Resource Center forums

  • Ginko
    Ginko Dec 22, 2008

    there are no option and setup button on this printer, the answer was for the wrong model probably.

    Can you try doing what suggested below, it is the solution for your model from HP.

    Do not trust experts that do not reference their comments, some of them may be wrong.

    Do the following:
    ""1.Turn off the printer and turn it on again
    2.Let the printer prints the allignment page
    3.After printing the allignment page ...Disconnect the USB cable which is connected behind the printer
    4.Place
    the allignment sheet inside the scanner glass and press the scan button
    on the printer,The ON light will begins to flash and take the
    allignment sheet when the ON light is steady
    Turn off the printer and turn it on again
    "

    "Please follow the steps given below to reset the printer cycle (Hard reset):

    1. Turn the printer on.
    2. Raise the top cover of the printer.
    3. Remove ink cartridges from printer.
    4. Power off the printer by pressing the power button.
    5. Disconnect the power cord and the printer cable (USB or parallel)
    from the back of the printer.
    6. Let the printer remain disconnected for at least 60 seconds.
    7. Reconnect the power and printer cables.
    8. Turn on the printer.
    9. Reinstall the ink cartridges into printer and make sure they lock into position.
    10. Close the top cover.


    If the issue persist, follow the steps on the following webpage:

    http://h20000.www2.hp.com/bizsupport/Tec...
    "

    from IT Resource Center forums

    If the above does not fix the problem, then the printer is faulty, it does not detect print head position, and keep asking alignment.


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HP have a webpage dedicated to this...h10025.www1.hp.com

Also get on your gloves get out your vac and suck on the carts till a little ink comes out, make sure colour cart releases all 3 colours then reinstall, can get messy.

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