Question about Kenmore 44102 Front Load Washer

4 Answers

Maytag Epic Z drum will not agitate/spin

The washer goes through all the cycles but there is no drum movement. The washer is only six weeks old.

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  • the_hargrove Dec 21, 2008

    Will be calling for warranty service tomorrow. In the meantime I'll check out your possible solutions, Thanks very much

  • the_hargrove Dec 21, 2008

    Will be calling for warranty service tomorrow. In the meantime I'll check out your possible solutions, Thanks very much

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4 Answers

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Initially, your described problem indicates that the coupling from the motor to the drum is faulty. This is often just a belt. Being 6 weeks old, the unit would still be under warranty. If for some reason you would prefer to perform a DIY (do-it-yourself), there would be a tech sheet attached to the inside of the bottom/kick panel if this is a front load or at the rear panel for a top load machine. If it were a belt, then repairs/replacement would involve fitting over a new belt.

Might you also pls postback the exact model number normally found in a name plate at the top rear of the washer.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 21, 2008

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  • Master
  • 750 Answers

Hello Welcome to Fixya.
My name is Huum,
Since this washer is only six weeks old, you must not attempt to do any repairs your self!
This will void your warranty.
You must call factory service and they will replace any defective parts free of charge.

I am sorry I can not tell you to dig in and pop it open. But this is most important to preserve your warranty!
thank you for trusting us with your questions.
'We are here for you in the future.

Please leave a solved rating before you sign out of our site!
Thank You Huum

Posted on Dec 21, 2008

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  • Master
  • 3,422 Answers

Hi,

If your washer won't spin, check these:

It doesn't pump or spin If it doesn't pump water out or spin, check to see if the motor is running, then proceed as follows:

  • If the motor is running, your washer probably has a frozen pump pulley or a broken pump belt. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. If the pump belt is broken or looks quite worn, replace it--but be sure to check the pump pulley before you change the belt.


  • If the motor isn't running, the lid switch may be defective. If so, the washing machine can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.


It pumps, but doesn't spin If your washer pumps out the water but doesn't spin, check these:

  • The lid switch may be defective. If it is, the washing machine doesn't spin. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.


  • The motor coupler may be broken. Many Whirlpool®-manufactured washers use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. You may need to replace it.


  • A belt may be broken. Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)


  • The clutch may be worn. If your washer is a GE, it may use a clutch to come up to the proper spin speed. As the clutch wears out, it may prevent the unit from spinning well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.


  • The drive motor may be defective. Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.


  • The transmission may not be shifting properly. Older washers produced by Whirlpool® have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may drain the water but not spin. This is a complex system, if your washer has a shifter problem, you may want to hire a qualified appliance repair technician to repair it.


  • The spin bearing or basket drive may be worn or seized. These components allow the inner tub to spin freely inside the outer tub. When this is the problem, you usually hear a loud sound during the spin cycle. Call a qualified appliance repair technician.


It spins only with the lid closed For safety, washing machines are made so that they spin only with the lid closed. The lid switch prevents the spinning action when the lid is up.

Posted on Dec 21, 2008

  • Priya darshan Dec 21, 2008

    Thank you for using fixya.

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  • Kenmore Master
  • 19,396 Answers

If the drum does not move at all then the belt may have slipped out , or the motor or control assembly is faulty.

If the appliance is new , call the phone number listed on the owner manual to get free assistance.

Posted on Dec 21, 2008

  • Ginko
    Ginko Dec 21, 2008

    If the washer goes through all the cycles but the drum does not spin, may be for several reasons.
    Commont faults concern the belt, but if the unit is new , it is more likely a faulty control, a faulty motor control unit, or a defective motor.

    All the parts must be tested by a technician.

    If the unt is less than one year old is covered witgh factory warranty , call the number listed on the owner manual to validate the warranty and have the appliance fixed.


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You must check the free movement of the motor and washer. Also the drum suspension , the counter weights must be checked. Make sure the washer is placed with all four legs in equal position.Since the spin cycle is with high speed the washer must be placed in level.Finally check if there was excess clothes or bedsheets that were put into the washer.

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the control board has loose solder connections around the relays.

see this
diff model same issue with new boards as they make them all.
http://www.fixya.com/support/t364216-whirlpool_duet_ht_ghw9400pl0

being it is in warranty its too early for you to fix it yourself.
you will have to wait for them to come out and say the parts are on backorder.

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