Question about SanDisk Sansa Fuze MP3 Player

1 Answer

My sansa fuze is not working

Everytime i turn it on it says refreshing media and it stops goes white and it takes me along time to turn off. when it finally gets off the white screen it goes to a pink screen and says please connect to pc and restore fat please help

the model is Sansa Fuze MP3 Player 2 GB

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  • hectori_dian
    hectori_dian Dec 21, 2008

    i tried it but it doesnt come up under any of them

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1 Answer

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Appreciate the direct "Ask Me;.

Offhand, the message indicates that the Sansa is requesting that the internal storage be reformatted using the PC. This would require that the Fuze be connected to the PC through USB. Thereafter, the computer would recognize it as an external storage device. Steps required to format:

  • connect Sansa Fuse to USB of PC;
  • double click on "My Computer";
  • it would show probable as an "E";
  • right click on the "E" and click on "Format...";
  • a new window will pop up;
  • under the "File system" pls select FAT or FAT 32;
  • verify that "Quick Format" is un-checked;
  • click on Start button.
Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 21, 2008

  • Louie  Role
    Louie Role Dec 22, 2008

    Hi again and appreciate the postback/update.

    Pls try to download, install and run HP USB Utility. Click here.

    Would appreciate again updates/developments.


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Please rate accordingly
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