Question about SanDisk Sansa e250 MP3 Player

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High speed usb v. non-high speed

I just installed the sansa media converter and rhapsody, but they won't recognize that my player is connected. my computer gives me a message that "high speed usb connected to non high speed port". is there a way around this, or do i need another usb cord, or what?

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Re: high speed usb v. non-high speed

Sir you must use the right USB cord for your Sansa!

Posted on Apr 05, 2007

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How do i get the driver of the mp3 so that it gets recognized on my computer?

Download the converter after you run the link below ....Put check next to converter/firmware update/Manual download...Go to your start menu programs go to sansa choose Sansa updater follow instructions.......( here is the link After installation connect your sansa......
Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

Oct 26, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Is there driver/ software for Win ME for the Sansa Clip mp3?

a friend told me that if the device shows as"connected" when hooked up (it does) AND the battery charges correctly (it does), then (a)the USB connection had enough juice; and (b) the PC recognizes it - i just had to FIND it. device manager/ MyComputer: nada; same for ANY file/ folder with "sansa" or "sandisk." working thru WMP (Windows Media Player), however, I discovered that drive E - for a portable hard drive, NOT currently connected via USB - was STILL showing up in the "Copy to CD or device" field. sure enough, it was the SanDisk clip player (even though it was NOT under the "Recognized Portable Devices" subsection). without using the installation disk at all, it downloaded tunes just fine. *note: the installation disk seemed to be an .exe file ONLY for the Rhapsody music service. as noted above, it was unnecessary. also - my USB ports are 1.1 and not 2.0, and package stated USB 2.0 was a "minimum requirement" - not true*

Jun 17, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Can't find clip in my computer

This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.

on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)


wait a while updates finish

verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.

download one new track from rhapsody you never have downloaded before

transfer that one track to clip
wait for all updates to finish

verify account, dates on device, check that the track plays properly"

Hope that helps.

Feb 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

What Videos can be downloaded

This player is better for the YouTube-type videos - short ones. If the Sansa Media Converter that came with the installation CD won't recognize some of your video files, download Riva FLV Encoder and convert the non-recognized videos to AVI format, and then run it through the Media Converter. This player does not usually recognize copyrighted music videos.

-Tha Mp3 Doctor

Dec 31, 2008 | SanDisk Sansa e250 MP3 Player

4 Answers


My computer not recognise sansaclip

Jun 24, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa c 240... how do i download media converter?

You don't need to Get the Sansa Media Converter to Transfer song on your player. the Sansa Media Converter is used to transfer photos and videos on the Sansa.and to transfer song on the Player this is what you need to know.

the Sansa has two modes wherein it may connect to the computer, the MSC (Mass Storage Class) mode and the MTP (Media Transfer Protocol) mode. If you are transferring un-licensed, non-protected songs, you may transfer them using the MSC mode by simply copying them on to the Sansa. This mode also allows you to use the player with Audible files. If you are transferring music that you have purchased or music that are licensed and/or proctected, you would need to use the MTP mode. To transfer these files, you would need to use Windows Media Player 10 or some other Music Softwares such as Rhapsody and Napster.

If you add songs to the player in one mode, then switch to the other mode, you will not be able to see the songs from the previous mode, though the space used on the player will still reflect their presence. If you cannot see your songs on your PC in one mode, please try viewing them in the other. In order to change the USB mode of the player, you must power the player on and go to "Settings." Under "Settings," there should be a "USB" option. It would then give you the choice to change it from "Auto Detect" (MTP which is also known as Playforsure in other Sansa) to "MSC (Also known as Rhapsody in other Sansa)."

To add songs using the MSC mode, follow these steps:

1. Organize your songs into folders and place it into one directory.
2. Open "My Computer" and open the "Sansa C240" drive for your Sansa.
3. If you see 3-4 Folder there, click on Tools choose File Opdtion, there will be a Pop-up screen and choose View Tab
4. Select on Show Hidden files and Folder Option, so you can see all the files
5. Choose MUSIC Folder, double click and Drag and drop all the songs on that folder, and It will go automatically on your player. OR highlight a songs, right click select COPY, go to MUSIC folder right click then PASTE and it will be save on your Player

If you still need the media converter...go to to download there software and go to this website...

Dec 13, 2007 | SanDisk Sansa c240 MP3 Player

1 Answer

Installing SanDisk mp3 player

The disk is not really necessary. As long as you have Windows XP / SP2 and Windows Media Player 10 or higher. The CD only contains Rhapsody / Best Buy Digital Media Store and the Sansa Media Converter. Both of which you can download from the internet. SMC Rhapsody Best of Luck.

Sep 24, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Converting Playlists

Use Windows Media Player instead

Feb 28, 2007 | SanDisk Sansa e250 MP3 Player

24 Answers

Sansa e260 says connected but device not recognized

I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Dec 27, 2006 | SanDisk Sansa e260 MP3 Player

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