Question about Black & Decker SmartBrew DCM500 Coffee Maker

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Plastic Chunks???? My coffee maker worked fine for a few months, then suddenly I noticed bits of something black showing up in my drinks. It seems to be flakes of black plastic, but I don't know where they are coming from or how to solve the problem. I tried cleaning out the hole where the water comes out. I got a few of the flakes out that way but it has not solved the problem. Anyone know what to do? This is really irritating me.

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There's a good chance that what you're seeing is a combination of limescale and residue from all the coffee that's been through the machine. Running the machine through with a proprietary descaler might well make a difference. A.

Posted on Apr 04, 2007


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Posted on Jan 02, 2017


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Hello, Srober48 -

Since your Black & Decker coffee maker is only a few months old, it is most likely still covered by warranty.

I suggest you call the Black & Decker Customer Service / Support telephone number printed in your owner's manual / instructions and find out if you can take the coffee maker to an authorized repair center (for free, warranty-covered repair) or if the company will provide you with a replacement coffee maker.

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