Question about Canon PIXMA iP4200 InkJet Photo Printer

5 Answers

Ink tanks not lit but not empty

I had my ink tanks re-filled last November and it had been working fine, now all of a sudden it says error 1414 replace the ink tanks on the ink lamps which are off.

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  • Anonymous Nov 25, 2007

    I have the exact same problem! I keep getting the error 1414 to replace my ink tanks, but I can see that there is still plenty of ink in them.
    I have taken each cartridge out, turned them gently to mix the ink, and replaced them - many times now, and still the same error. Please help!

  • Noota Jan 01, 2008

    I get this message when I try to print: "Ink tank errors have occured. Open the printer's cover & replace the ink tanks on which ink lamps are off."
    YELLOW cartridge lamp is off when printer cover is opened. Ink tank is more than three-quarters full. I take ink tank out and re-insert it – lamp goes on. As soon as I close the cover, initiate print action, orange warning light flashes and the above message appears again.

    Prior to the Ink tank error message, I was getting a different

    error message saying that ‘more than one yellow cartridge was

    installed – you cannot have two cartridges of the same colour …’ ??????

    Dunno what that was all about. I then turned off the printer, turned it

    on again after a few minutes and it worked fine, till I started getting

    the above ink tank error message.

    Same thing happened a few months ago with BLUE ink tank, which was approx.

    one quarter full. I bought a new Blue cartridge, printer worked fine when

    replaced.

    NOW I CAN’T PRINT ANYTHING & ALL THE TANKS ARE ALMOST FULL.

    What do you reckon? Think it’s a cartridge fault or that something’s

    going haywire with the printer? I've had it for just on 2 years - it's a CANON PIXMA ip4200.





  • scficz Jan 03, 2008

    I have the same problem. The light has 15 blinks indicating there is a problem with the ink cartridge itself. But when I replaced the magenta cartridge for the second time the same problem occured again! My printer is less than a year old. Pixma ip4200. Any suggestions out there?

  • Anonymous Jan 17, 2008

    I have the same trouble.  Was there ever a solution to this problem?

  • Khyron Feb 24, 2008

    I get the same error message. "Ink tanks errors have occured. Open the printers cover...etc..." - and certainly this is not the solution.
    exactly the same problem except my "error tank" is the magenta. So what is this problem?

  • Zukarimoto Mar 21, 2008

    i sort of have the same error

    When i try to print it comes up with replace ink tank on which ink lamps are off,

    All my ink's are full and there doesn't seem to be any problem with my printer,

    when i do open the printer cover and look at my ink cartridges all of red light thingy's are on except for bk, when i take it out put and then it back in it turns on,

    But that doesn't seem to work for the proccess repeats itself



    I heard that some ink cartridges can be faulty but i'm not to sure,

    Anyone's opinion?

  • mathewl82 Apr 17, 2008

    I get the following error notice: "Error Number : 1413 An ink tank error has occurred. Open the printer's cover and replace the ink tank on which the ink lamp is off." I open the cover and the magenta light is off and I take it out and it is almost full. I replace it and the light comes back on but when I try to print the same error message appears. We've only printed maybe 40 pages so far and I don't know what to. The printer is only 5 months old!

  • Anonymous Apr 27, 2008

    I have the same problem. I think Canon has really screwed up here. All of my tanks are new and OEM. I've maybe printed 4 prints over the last year since I bought this printer. I'm seriously thinking of sending it back to canon postage due and getting an HP.. This is ridiculous. 

  • Anonymous May 03, 2008

    im having the same problem. anyone have any ideas on how to fix this??? or should i simply return the printer?

  • Anonymous May 05, 2008

    I am having the same problem. I use original yellow ink tank, it printed fine till now. "Printer error". Ink tank still full. Please help

  • Anonymous May 08, 2008

    same here with the yellow! using the cartridges from the printer box, not even 3rd party!
    if you keep replacing and goin thru the errors, itll work for a short while (a few prints) then happen again, but its a pain when you have work you need to print and the stores are closed!

  • Anonymous May 13, 2008

    I have the same problem with the magenta tank.  The light is off even though the tank is almost full. When I replace the tank with a brand new one, it'll print for a short time before the error re-occurs. I'm using Canon cartridges, not generic ones. Any help would be greatly appreciated.

  • issygoo May 13, 2008

    is there a solution?

  • les May 17, 2008

    same problem, brand new Magenta just keeps flashing and wont reset....dont know what problem is very frustrating who can we call? sounds like a mfg. problem with the chip

  • Anonymous May 30, 2008

    Also have a problem with the yellow. Mine is a Canon iP4300 - but basically the same printer. Turned printer off & on. Removed & reseated cartridge. Cartridge is brand new & not a knock-off. And very expensive!!!

  • Anonymous Jun 24, 2008

    I keep having a similar problem - always with the yellow cartridge which is a genuine Canon one. When I try to print the error light on the front panel flashes and when I open the cover the LED on the yellow cartridge is either off or flashing. If I then take out the cartridge and replace it the LED comes on until I try and print again, at which point I get an error dialogue box on the screen and the error light flashes again. I have replaced the cartridge with another one and the same thing happens. Is this a hardware fault, a cartridge fault or a software driver problem ?

  • Joshwuk Jul 15, 2008

    I have a cannon IP4500 with the same problem, this time the cyan cartrige. The printer is less than 5 months old, still on the first lot of cartriges which came with it, and they're all 95% full, I'd say I've printed somewhere in the region of 10 pages. Im not sure if I should bother to buy a new cartrige as it sounds like its the printer itself, however I got it from amazon so its going to be a pain to send back. argh.

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Hello there,

I've gotten in touch with Canon and have something a little different to try. At the very least the error should change. (Sorry, gallows humor). Please read this entire response before taking action.

After the upcoming test procedure, I have included a link and procedure to contact Canon tech support. The assure me they will replace any faulty tanks.

The purpose of this exercise is either rule out ink tanks that are behaving or isolate the one(s) responsible for the 1414. You should write down the results of this test. Please perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3. Confirm whether the printer recognizes the installed tank properly. If it does, it will indicate it does not detect the other ink tanks, as they are not currently installed in the printer.

4. Repeat steps 1-3 with another ink tank.

5. If the printer at any time indicates two of the same ink tanks are installed, the cause will be the last tank installed. For example, if you inserted an ink tank earlier, and you later inserted another ink tank, and it said two of the same inks were installed, the cause of the issue is the last ink tank.


Click here for the Canon PIXMA iP4200 support page
Then click on e-mail support.
Fill out the form.
Under description, supply the following info:

Error 1414 Ink tank problem on my Canon PIXMA iP4200
The error won't go away.
I have replaced the <color in question> tank, reseated it, yet the error remains.

You will also need to list what inks are being used in the printer. State the type of ink that is being used and the order that the tanks are installed in the print head.
Provide the exact part number (such as BCI-6C, BCI3eBk, etc.) if possible.

The Canon support rep assured me they will be glad to replace the malfunctioning tank(s) for you at no cost. Please
respond with the results, and specify the ink tank(s) that were not recognized correctly.

They responded quickly, professionally and apologetically. They want to help get this resolved for you.

I hope this helps end the frustration you must be feeling. If you need additional help or clarification, click the ASK button.

Mike

If you could take a moment and rate this response, I would appreciate it.

Posted on Jul 31, 2008

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Hi Guys,
I have had the same problem with my PIXMA 5200R printer. The same error. I tried the test at the top of the topic but without result. The only result I had when I put the Magenta in was an error 1684, Magenta could not be recognized something. 
I called with Canon who told me to pull out the power plug for half an hour, but that didn't help either.
What I did was to click out and in the magenta cartridge for like 30 times because my thought was that there was something wrong with the connections. (oxidised or something) And...tadaaa, it helped and the prints came out well. I hope you can solve the weird problem with this fix too.
Regards, Eric

Posted on Aug 20, 2008

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Dear chalky69 , could you please tell me more detail,then we can discussion,was the ink lamps lit ?if lit ,how many times ?

Posted on Jul 03, 2007

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Cannon PX700 -- INK TANKS ARE NOT EMPTY -- STILL HALF FULL. ANY IDEAS AT TO THE PROBLEM

Posted on Mar 22, 2011

I have the solution people!!

The same happened to me and i went to a cartridge shop...

On the bpottom of each little cartridge is a metal chip, this is so Canon can make money. The chip is detected by the printer, and the printer will only work if it detects the chip.

This stops you buying ink cartridges from the wrong place.

Anyway, if the chip is broken, the printer won't work

So you need to get that sorted out :)

Hope i helped

Tim

Posted on Sep 06, 2008

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Hello there,

I've gotten in touch with Canon and have something a little different to try. At the very least the error should change. (Sorry, gallows humor). Please read this entire response before taking action.

After the upcoming test procedure, I have included a link and procedure to contact Canon tech support. The assure me they will replace any faulty tanks.

The purpose of this exercise is either rule out ink tanks that are behaving or isolate the one(s) responsible for the 1414. You should write down the results of this test. Please perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3. Confirm whether the printer recognizes the installed tank properly. If it does, it will indicate it does not detect the other ink tanks, as they are not currently installed in the printer.

4. Repeat steps 1-3 with another ink tank.

5. If the printer at any time indicates two of the same ink tanks are installed, the cause will be the last tank installed. For example, if you inserted an ink tank earlier, and you later inserted another ink tank, and it said two of the same inks were installed, the cause of the issue is the last ink tank.


Click here for the Canon PIXMA iP4200 support page
Then click on e-mail support.
Fill out the form.
Under description, supply the following info:

Error 1414 Ink tank problem on my Canon PIXMA iP4200
The error won't go away.
I have replaced the <color in question> tank, reseated it, yet the error remains.

You will also need to list what inks are being used in the printer. State the type of ink that is being used and the order that the tanks are installed in the print head.
Provide the exact part number (such as BCI-6C, BCI3eBk, etc.) if possible.

The Canon support rep assured me they will be glad to replace the malfunctioning tank(s) for you at no cost. Please
respond with the results, and specify the ink tank(s) that were not recognized correctly.

They responded quickly, professionally and apologetically. They want to help get this resolved for you.

I hope this helps end the frustration you must be feeling. If you need additional help or clarification, click the ASK button.

Mike

If you could take a moment and rate this response, I would appreciate it.


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