Question about HP DesignJet 500ps (42 in.) InkJet Printer
The plotter is initializing and coming ready mode. While giving the print, it's showing the 81.01 error in control pannel. can i know the exact problem and how can i solve it?
Replace Paper Motor
Posted on Sep 11, 2009
System Error: 81:01
Corrective Action: If this error code appeared but was NOT caused by a paper jam, then
try the following:
Perform the Paper Advance Test → Page 4-10.
this is the error code direct from the service manual. if this nerror is not caused by a paper jam then you may need to replace the paper axis motor.
Posted on Oct 01, 2009
If this error code appeared but was NOT caused by a paper jam, then try the following:
Perform the Paper Advance Test.
If the problem persists, replace the Encoder Disk Assembly
Posted on Sep 12, 2013
The error is a paper axis shut down. There may be abnormal friction in the paper motion mechanism. Check for seized needle rollers or anything that would stress the paper motion motor. The problem could be the paper motion motor itself. If you remove the motor, you should be able to turn the motor freely. It is a stepper motor and you will feel the effects of the permanent magnets in the motor and will feel like it has a crunchy bearing. That is normal. If it requires a lot of force to move the motor shaft, replace the motor. If all seems normal, run the PAPER ADVANCE calibration. All this stuff is in the manual which can be downloaded at: www.lpscomputer.com/ec/manuals.htm
Parts are available at: http://www.lpscomputer.com/c-622-designjet-5000-5500.aspx
Posted on Apr 15, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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