Question about HP DesignJet 500ps (42 in.) InkJet Printer

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81.01 Error in HP DesignJet 800

The plotter is initializing and coming ready mode. While giving the print, it's showing the 81.01 error in control pannel. can i know the exact problem and how can i solve it?

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Replace Paper Motor

Posted on Sep 11, 2009

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System Error: 81:01
Problem
Description:
Paper-Axis shutdown.
Corrective Action: If this error code appeared but was NOT caused by a paper jam, then
try the following:
 Perform the Paper Advance Test → Page 4-10.
this is the error code direct from the service manual. if this nerror is not caused by a paper jam then you may need to replace the paper axis motor.

Posted on Oct 01, 2009

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Description:Paper-Axis shutdown.
Corrective Action:
If this error code appeared but was NOT caused by a paper jam, then try the following:
Perform the Paper Advance Test.
If the problem persists, replace the Encoder Disk Assembly

Posted on Sep 12, 2013

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The error is a paper axis shut down. There may be abnormal friction in the paper motion mechanism. Check for seized needle rollers or anything that would stress the paper motion motor. The problem could be the paper motion motor itself. If you remove the motor, you should be able to turn the motor freely. It is a stepper motor and you will feel the effects of the permanent magnets in the motor and will feel like it has a crunchy bearing. That is normal. If it requires a lot of force to move the motor shaft, replace the motor. If all seems normal, run the PAPER ADVANCE calibration. All this stuff is in the manual which can be downloaded at: www.lpscomputer.com/ec/manuals.htm

Parts are available at: http://www.lpscomputer.com/c-622-designjet-5000-5500.aspx

Posted on Apr 15, 2010

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