Question about Polycom VSX 7000 Video Conference

2 Answers

Incoming audio fails from remote location

After configuring the Polycom VSX 7000 video conference device (behind the firewall) we are not able to hear the audio from the remote side eventhough they can hear us pretty well.

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  • hondansx Jan 10, 2009

    Hi,



    I have the same issue. We moved offices. It worked in the old office, but I'm not sure how it was set up!!

    I think the Polycom phone needs to connect to the camera unit by way of a 'mic' lead. This is like an RJ11 with a 'lump' in it, and the other end is RJ45 (black). The end that goes into the the camera unit is the port beside the orange 'LAN' port. You can also connect the camera unti to the phone by way of a Visual concert box. This is brown-to-brown cable (small ends), then use the brown (small) - to - black (RJ45) to go to the phone.



    Have you got it working now?





    Law'

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U must ensure 3 things:-

1. The polycom micropod is connected to the correct port.
2. The red button on the polycom microphone is switched off as the red button indicates that the mic is muted.
3. All the required ports in the firewall are opened for the proper videoconferencing to occur.

If all of the above conditions are met, yet the problem persists.... then probably the microphone has gone faulty

Posted on Apr 02, 2009

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Hi
as u mentioned, (firewall), when u do this the audio packets get blocked, u need to open the audio ports or best is to go for a dedicated bandwith only menat for the VC so there is no security issue & u can use the VC much comfortably

Posted on Feb 08, 2009

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Related Questions:

1 Answer

How to reset the password of polycom hdx 7000
You can use the hardware restore button on the Polycom HDX system to reset
the system in one of these ways:
• Restoring configuration-Restores the configuration, which resets most
system settings to default values.

• Factory restore-Completely erases the system and restores it to the
software version and default configuration stored in its factory partition.
If you follow this procedure while a USB storage device is connected, the
system restores from the USB device instead of the system's factory
partition.
The restore button is on the front of the Polycom HDX 9000 series system, as
shown in the following figure.

1.png



The restore button is on the front of the Polycom HDX 8000 series, Polycom
HDX 7000 series, and Polycom HDX 4000 systems, as shown in the following
figure.

2.png


The restore button is on the left side of the Polycom HDX 4500 system, behind
a wire mesh screen, as shown in the following figure.


3.png


Use a paperclip to press the restore button through the wire mesh covering
that side of the system. to reset the HDX Series system we can press the restore button over 15 second.

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Hope this helps..

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