Question about Polycom VSX 7000 Video Conference
After configuring the Polycom VSX 7000 video conference device (behind the firewall) we are not able to hear the audio from the remote side eventhough they can hear us pretty well.
U must ensure 3 things:-
1. The polycom micropod is connected to the correct port.
2. The red button on the polycom microphone is switched off as the red button indicates that the mic is muted.
3. All the required ports in the firewall are opened for the proper videoconferencing to occur.
If all of the above conditions are met, yet the problem persists.... then probably the microphone has gone faulty
Posted on Apr 02, 2009
as u mentioned, (firewall), when u do this the audio packets get blocked, u need to open the audio ports or best is to go for a dedicated bandwith only menat for the VC so there is no security issue & u can use the VC much comfortably
Posted on Feb 08, 2009
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