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Gateway Toshiba DVDR/RW TS-h552 will not open and DOES NOT HAVE SMALL PIN HOLE at front to use for manual opening. I have tried to remove the curved plastic front cover. There are 4 plastic latches - two on the bottom and two on the side - but when they are depressed something is still keeping the front cover in place on the lower part of the drive.

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  • bdalzell Dec 21, 2008

    I already have it out of the machine and I have removed the four screws holding the top of the dvd box to the dvd case. I can see the circuit board and the internal cables. however I cannot find anything that seems to be a release for the drawer. There is a black rachet extending along the long axis of the internal part of the drive but nothing that responds to gentle probing to release the drawer from the enclosing box.I was hoping I could get the plastic front piece off the box - there are 4 plastic tabs tabbing into the case - two on top and two on the side that seem to hold the front piece but when I depress them there is still something locking the frontpiece in place that is on the bottom side of the metal box. I am afraid to force the front off as I do not want to break some important plastic tab. I have looked online to try and find a manual for this thing but neither the gateway nor the Toshiba site was usefule. what i cannot understand is why there is no release pin hole on the front which is the standard for most dvd and cd drives.

    is there a way I can send you images of the unmounted drive?

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4 Answers

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  • 2,110 Answers

  1. Close all programs and shut down the PC.
  2. Unplug the power cord from the power outlet.
  3. Look for the small hole on the faceplate of the CD or DVD drive. Thisis the manual release. The location of the manual release hole willvary (see Figures below for possible locations).
    NOTE: Onsome models it may be necessary to remove the front panel to expose themanual release hole. Check the documentation that came with your PC forinformation about removing the front panel.Gateway Toshiba DVDR/RW TS-h552 will - c00366523.gif
    NOTE: Onsome models the release hole and the drive activity LED look similarand are about the same size. Do not force the paperclip into the holeif it does not go in. Make sure that the hole is not actually the LED. Figure 1: Possible location of manual release hole c00366142.gif Figure 2: Possible location of manual release hole Gateway Toshiba DVDR/RW TS-h552 will - c00366143.gif c00366143.gif Figure 3: Possible loGateway Toshiba DVDR/RW TS-h552 will - c00366144.gifual release hole c00366144.gif
  4. Straighten the paperclip and insert it into the manual release hole until resistance is felt.
  5. Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
  6. Remove the paper clip and gently pull out the drawer until the disc is accessible.
  7. Remove the CD and turn on the PC.

Posted on Dec 21, 2008

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Hi and welcome to FixYa,

Initially, for some reason the model TS-H552 shows a Samsung DVD drive. In any case, the front cover could not be removed not unless the tray cover is removed first.

In the absence of a pinhole, the tray cover could not be removed without breaking it. The alternative is to remove the cover of the drive itself and exposing the internal mechanism. Thereafter, the gears must be manually turned to initiate the tray lock/latch and continued to partially eject the tray. Should this be accomplished, then tray could be manually pulled out. Often causes of this problem is a loose or broken belt or in some instances a defective loading motor.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 21, 2008

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You can try removing the drive then open it up by removing the screws. Once opened you should be able to see what is causing the hangup and repair accordingly. Do not attempt to force open as it will only break. Hope this helps you.

Posted on Dec 21, 2008

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  • 479 Answers

Remove whole device and try opening it totally with a screwdriver its not at all hard to get it opened just screws and nothing to open to open it completely.

Posted on Dec 21, 2008

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