Question about SanDisk Sansa c240 MP3 Player

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My PC does not recognize my Sansa c240

When I plug it in i can not see another unit on my PC so i cant add or remove songs... it just doesnt appear to be pluged,, i formated it and now i cant do anything is there any driver I can download to fix it?

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My Sandisk c240 v2 Ipod does not have USB option.
My PC was not detecting this ipod.
In "My Computer", I could not find it in 'Devices with Removable Storage' on the list...
When I connected it to my PC (Windows xp), the display on the Sandisk indicated "connected" and "writing". However, I was not able to get the computer to recognize this device.
My problem was uploading mp3 songs from my computer to the player.
I went to a tab "Copy to CD or device"...I saw on the right hand side a list of the 5 default songs that are already in a folder called 'Music' (there were other folders like 'Record', 'Photo' etc)... so I tried to upload the songs under that 'Music' folder.. but when I played my player again, it didn't show the songs (except the 5 defalt ones).
I could not add or remove songs... it just didn't appear to be pluged in.
You can find a manual at this web page:
You can also download the manual from the following URL:
I went to the following site:.
Then I clicked on MSC mode link.
SOLUTION 2 - Connect the device to the PC in MSC mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
Fuze/e200: Go to Settings > System Settings > USB Mode & select MSC
Clip: Go to Settings > USB mode & select MSC
See List of Sansa players with instructions on enabling MSC mode
Then I was taken to the following site:
There I followed the instructions given below:
Sansa c200v2:
1. Turn off your player.
2. Slide the Hold switch at the bottom edge of the player towards the REC button, so that the orange indicator is visible.
3. Press and hold the << (rewind) button.
4. With the << button held down, connect the player to the PC.
5. Release the << button once the player is detected
Now, my PC recognizes my Ipod and I am able to copy music files as well as Voice Recoded files from / to ipod.

Posted on Feb 12, 2009

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I just purchased this model for my boyfriend, had a hell of a time trying to figure it out, but after doing numerous google searches, I figured out that you have to place the lock/unlock or "hold" on some models into the lock position, then hold down the rewind button DON'T LET GO UNTIL THE PC RECOGNIZES IT!! It should work. I downloaded all the firmware and stuff I could (not even sure what firmware is... lol... just did it cuz that's what I read to do). Once I did this, it picked it up within 60 secnods and now my PC recognizes it everytime I plug it in. I was up unitl 1am this morning trying to get the darn thing to be recognized... I hope this saves you some sleep! LOL

Posted on Dec 22, 2008


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1 Answer

Does sansa c240 mp3 player need to be turned on before plugging into computer to delete songs?

It doesn't matter. If it's off, it'll turn on automatically when it recognizes the computer connection.

Jun 06, 2010 | SanDisk Sansa c240 MP3 Player

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Ghostly Music Folder


virus is what is causing the problem.

There is either a virus on your PC or on the player.

To figure this out, test the player with another PC and see what the out come would be.

Which ever is responsible for the virus, use an anti virus to remove the virus.

All the best.

Jan 04, 2010 | SanDisk Sansa c240 MP3 Player

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I cant see the songs on my c240 sansa MP3 player

Use the same version of windows that you used to put the songs on with to edit them.

eg: If you put them on your player with vista, you wont see them in XP.

Mar 29, 2009 | SanDisk Sansa c240 MP3 Player

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Computer doesn't recognize songs

I've worked mine out.
When I put the songs on my MP3 I used Vista, I then changed to an XP install and this is when I couldn't see the songs on my MP3 player.
When I went back to my Vista install I could see and edit the songs.
Now I have cleaerd it I can go back to my XP install and use it as normal again.
Basically you need to use the same version of windows you put the songs on with to edit them.

Jan 11, 2009 | SanDisk Sansa c240 MP3 Player

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my sansa is not coming up on my computer. i have a 250 and it picks it up right away.

Sep 15, 2008 | SanDisk Sansa c240 MP3 Player

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Sansa c240 mp3 player not cooperating

I had the same problem. The easiest fix is to change the USB setting to MSC mode from the default is MTP mode. On some unit this is easier said then done because their is no USB setting option. I contacted Sandisk and they said that I needed to update the firmware. I found two solutions. First, try connecting to another computer. For some reason I was able to connect to my wife's laptop and was able to update the firmware. Second, manually forcing into MSC mode.
1. turn off the player
2. move hold switch to on (toward the record button)
3. hold rewind button (left side)
4. connect to computer while holding the rewind computer.

Hope this help.

Jul 28, 2008 | SanDisk Sansa c240 MP3 Player

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Sansa c240 MP3 Player 1GB froze

Attention: resetting the device will delete all the songs..

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

May 23, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

My computer doesn't recognize the Sansa c240

The songs are in the wrong format - convert them to mp3
Read my "Tips and Tricks" on song formats for more detailed info

Mar 31, 2008 | SanDisk Sansa c240 MP3 Player

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You need the following required programs:
  • Windows Media Player version 10 or higher
  • Windows XP with SP2, or Vista, in order for the device to be recognized.
Please let me know if this helps. Good luck!

Feb 02, 2008 | SanDisk Sansa c240 MP3 Player

7 Answers

Computer does not recognize player when connected

i had the same problem with my computer would not recognize that i had connected i went to settings on the player scrolled down to USB option press ok and changed the setting to MSC instead of auto detect ..i reconnected it and the player came up immediately ..worked for me hope it does for the rest of you..{if anyone knows how to delete songs let me know..thks}

Nov 10, 2007 | SanDisk Sansa c240 MP3 Player

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