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My keyboard and mouse will not work at all not even when rebooting! I bought another one and they will not work. Everything else that uses usb is still working! Help!

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Here we go, this is the best way to avoid reinstalling duplicate hardware, which we have all done at one time or other. You need to get to the device manager, start, settings, control panel, system, device manager , hardware, now you will see everything installed in your machine, if you see duplicates for the mouse and keyboard remove them, if no yellow marks in the device manager, uninstall both the keyboard and the mouse, when uou reboot, it will have a pop up in the system taskbar that says, found new hardware, and then it will say installing the software for your new hardware. If this doesn't work then we need to go into the "install hardware" also in the control panel, but that should do it, I am giving you a lot of info, but sometimes we can't find you again until a day or two later so I want you to have all possible inf before you start. Also the easiest way of all is this. If the computer was working yesterday or last week, we can do a system restore thus restoring it to a time when everything was ok and everything was working, this is Start, accessories, system tools, system restore, pick the day from the choices shown on the calander and sit back as it restores your machine back to a working computer, have a good night and good luck,Gym

Posted on Dec 21, 2008

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