Question about HP Photosmart C6180 All-In-One InkJet Printer
I saw your advice but it did not work.
I posted my comments on the forum.
Any chance you have any other suggestion to fix the issue.
I am wondering whether it is a software or hardware problem (scanner lamp? power source? motor? PCB board? LED reading?...)
I would appreciate your expertise
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Posted on Jan 02, 2017
Close the Digital Imaging Monitor.
◄ Start or restart the services :
1. HP Cue Device Discovery.
2. HP Net Device Discovery.
◄ Run Digital Imaging Monitor.
◄ Wait for a Minute, if the configuration screen appears it is done else refresh the HP Cue Device Discovery
◄ Restart the Printer
◄ 99% chances of resolution and in the other cases a proper uninstall and reinstall is needed
If the issue still remains then :;
Added the files to the firewall exception list
C:\program files\HP\digital imaging\bin\hpiscnapp.exe (version 10 software )
•C:\program files\HP\digital imaging\bin\hpqscnvw.exe (other than version 10 software
•C:\program files\HP\digital imaging\bin\hpqste08.exe
•C:\program files\HP\digital imaging\bin\hpqtra08.exe
•C:\program files\HP\digital imaging\bin\hpqthb08.exe
i. 68: dhcp client
ii. 80: web server
iii. 137:UDP Port 137 netbios-ns (UDP)
iv. 139: netbios-Session (TCP),
v. 161: snmp. (UDP)
vi. 427: srvloc. (UDP)
vii. 5353: mDNS
viii. 9100: pcl/pjl print.
ix. 9101: debugging tcp recv/send
x. 9102: debugging tcp send
xi. 9103: debugging udp recv/send
xii. 9110: echo
xiii. 9220: generic gateway (scanning, pml).
xiv. 9290: scan.
xv. 9280: generic gateway
xvi. 2500: scan.
Posted on May 25, 2008
SOURCE: HP C6180 AIO Scanner Failure
The "Scanner Failure" usually refers to the hardware of the printer. try to do a reset.
Performing a semi-full reset of the All-in-One
thank you so much.
Posted on Jul 26, 2008
Check the following steps:
Connect the printer directly to the wall outlet and
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.
1. Unplug the power cable from printer when the printer is powered on.
2. Press and hold # and 6 while plugging in the power cord
Try to check the result.
Posted on Nov 21, 2008
SOURCE: Officejet 7310: Scanner Failure
If you get a "Scanner failure" message then the problem is the motor itself. Notice how the motor works fine when the scanner is moving slowly, like copies or faxing with the original laid on the glass. HOWEVER, the scanner failure comes up when you use the automatic document feeder on top. Why? Because the scanner assembly has to move to the other side of the printer at high speed to get into position, and it's the high speed movement that triggers the error on the printer. The motor is expensive, part number Q3450-60003. Many other models use the same motor, maybe you could find one cheap somewhere and swap the motor?
Posted on Apr 06, 2009
Have had this problem for long time. Tried many tricks without success and only managed to get the printer to work but not the scanner. Unfortunately only way out of this frustrating problem is to get the original scanning software on CD. The download file on HP support site (343.28MB) simply does not work! Anyone who would please post the CD software for download would help lots of people!
Posted on Mar 18, 2010
Tips for a great answer:
Solved! I now can scan wirelessly throughout my network. I downloaded the drivers for a friends newer HP all-in-one scanner and I can scan. Look for the driver for the 309a series of printers and install it. Complete the install and set up your existing printer. You can now scan, print, fax wirelessly. It includes updated HP apps for these functions that work with OS 10.5. I didn't upgrade to the HP 1.1 drivers through Apple. The file name is: PS_AIO_05_C309a_Net_Full_Mac_WW_102.dmg
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