Question about Vtech V.Smile Pocket

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Short circuit on Vsmile pocket

My Vsmile pocket turns on, however, when my son inserts the game, the device turns off. It seems to be that a short circuit occurs when the game is inserted because if you withdraw the game, the device turns on again. How can I fix this? How can I open the device? Thanks for your support.

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  • belmans Jan 07, 2009

    Same problem and there is NO reset button under battery!! (Belgium)

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6 Suggested Answers

SOURCE: vsmile powers off when game cartridge is inserted

The issue may be the game itself. Check to see if the contacts on the game cartridge are dirty. If all contacts are not clean (all should look the same, clean & shiny), clean with a pencil eraser then wipe with a clean dry cloth to remove eraser bits.

Posted on Oct 07, 2008

  • 87 Answers

SOURCE: Pocket Vsmile

This is a on going issue with these . First of all these take a lots of juice to operate most of the time it is just best to use those store bought batteries . See over time even a small time these rechargeable battery's just don't hold up. Now with this being said make sure you buy the better battery's like lithum ones made for digital cameras and such. If not any thing else this will help you get by tell you get a replacement rechargeable .

Posted on Oct 07, 2008

  • 1 Answer

SOURCE: Vsmile home unit and 2 Vsmile pockets no longer work! GR!!!

remember the old tv's that used to have black horizontal lines run down them ? Well...... That is what is happenning when I plug in the Vtech smile system. Can someone please help me with this issue
Thank You very much
Single Mom

Posted on Nov 16, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: vsmile learning shuts off when game inserted

Make sure the system is turned off before inserting the cartridge.

1) Press the Reset – Press and hold the ON button for about 10 seconds
2) Make sure the game is inserted far enough into the system, and that it is pointing in the right direction. You may occasionally need to clean the contacts.
3) Also, make sure you are using the supplied power cord/adapter, not batteries. Batteries cause more problems than they’re worth.
-Tha Mp3 Doctor

Posted on Jan 04, 2009

  • 1 Answer

SOURCE: vsmile cyber pocket not working

I had the same problem ..i put new batteries in it and cleaned the contacts of the game with rubbing alcohol..it worked for me..

Posted on Jan 23, 2010

  • 7 Answers

SOURCE: vsmile shuts down when cartridge inserted

Remove all Smartridges, controllers, adapter or batteries.
Examine the Smartridge slot for loose objects, Blow into it to
remove dust or debris.
Pull back the plastic sleeve on the Smartridge and clean both sides
of the metal contact with alcohol and a cotton swab.
Insert the Smartridge into the Smartridge slot and remove quickly twice without turning on the V.Smile unit.

This should fix the problem.

Posted on Jul 17, 2010

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1 Answer

I plug my vtech vsmile in and the game loads but the quality of the picture is blurry i have had people round to check settings etc but it gets no better


My daughter's was doing this too! It turned out there was a short in the wire that hooked to the TV. We bought a replacement and it was fine.

Sep 21, 2011 | Vtech V.Smile TV Learning System

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We have a vtech vsmile and it will not work correctly!!! it will turn on with no game in but as soon as you put a game in to play...it goes blank and will not play the game. It won't even let you turn it...


We had the same problem. Put alcohol on a q-tip. Pull back the plastic sleeve on the Smartridge (game) and clean both sides
of the metal contact. Insert the Smartridge into the Smartridge slot and remove quickly. Then insert Smatrige and turn on the power.

I did this to all of the games and now it works like new!

Hope this helps!

Jul 02, 2010 | Vtech V.Smile Pocket

1 Answer

Our Vsmile won't play


Make sure the system is off before inserting any cartrdiges. Things you can try to get the V.Smile TV Learning System to work:
1) Press the Reset – Press and hold the ON button for about 10 seconds
2) Make sure the game is inserted far enough into the system, and that it is pointing in the right direction. You may occasionally need to clean the contacts.
3) Also, make sure you are using the supplied power cord/adapter, not batteries. Batteries cause more problems than they’re worth.
-Tha Mp3 Doctor

Dec 31, 2008 | Vtech V.Smile TV Learning System

1 Answer

Won't work with smartridge


Make sure the V.Smile is turned off before inserting the cartridge. If it is still acting funny:
Things you can try to get the V.Smile TV Learning System to work:
1) Press the Reset – Press and hold the ON button for about 10 seconds
2) Make sure the game is inserted far enough into the system, and that it is pointing in the right direction. You may occasionally need to clean the contacts.
3) Also, make sure you are using the supplied power cord/adapter, not batteries. Batteries cause more problems than they’re worth.
-Tha Mp3 Doctor

Dec 29, 2008 | Vtech V.Smile TV Learning System

3 Answers

Vsmile cyber pocket not working


Hi I'm ryan, try resetting it. Remove the battery cover, there should be a pin hole with a reset button in it. my daughters did the same thing and i just reset the system and it works fine.

Dec 25, 2008 | Vtech V.Smile Pocket

1 Answer

Turning vsmile pocket on with batteries


All you need are 4 AA battery of anykind. Open the back cover, remove the Vtech rechargable battery pack and insert 4 AA batteries in its place. Now your child will enjoy there Vsmile again.

Dec 14, 2008 | Vtech V.Smile Pocket

2 Answers

Power won't come on


This is a problem with the cartridge not the console. The cartridges get dirty and then the console acts as if its broken because it can't read the cartridge. Pull the purple flap up so that you can see the inside of the cartridge and clean it with an alcohol based cleaning solution. Dry the cartridge fully before inserting it back into the console. I have done this for serveral games and they have worked again. A couple of games have just broken and refused to clean up. Hope this helps, let me know.

Dec 03, 2008 | V.Smile V Smile Console

5 Answers

Vsmile powers off when game cartridge is inserted


you are suppose to put the cartridge in first and then turn on the game.

Sep 01, 2008 | Vtech V.Smile Pocket

2 Answers

Vsmile home unit and 2 Vsmile pockets no longer work! GR!!!


You should definately call customer service! I had to do this with our vsmile and they were very helpful with tech issues immediately. You can call them at 1.800.521.2010. One thing to try, they had me do this on the home unit. Unplug everything, then hold down both buttons on the front for one full timed minute. This resets the unit. See if this works for you. They will ask you to do it on the phone first anyway. If not, I hope they are able to suggest other helpful solutions for you! If not, you can find a good deal on a new one on ebay. Good luck! I know how much the kids enjoy this unit!! :)

Aug 13, 2008 | Vtech V.Smile TV Learning System

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