Question about APC Smart-UPS RT 1000VA (SURT1000XLI) UPS System

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My client has 19" in rack mount ups's circa 3kW. The building has generator back up however when we drop the mains and put the building on generator the ups do not see the generator hence stay on batteries. If allthe buildings load is switched off with the exception of the IT rm (upss) then the upss do pick up on generator.

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It sounds like someone wired your outlets wrong. I actually just found the same exact thing in my server room. All other outlets in our office are covered by our generator backup power except our server racks. I would suggest contacting the original electrician that installed the wiring to come out and check it again. Something is clearly wired wrong.

Posted on Dec 21, 2008

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If you e-mail me, I will send you the pdf of the manual.
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daved07_jd@yahoo.com

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