Using the tilt release switch, tilt the head all the way back. This will expose a large screw inside the hinge which you can turn both ways to either get the beater closer or further away from the bottom of the bowl - can't remember which way is which, though. (I had the exact opposite problem: the dough hook was grating on the bottom of the bowl.)
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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Presuming all looks OK near pivot & lock mechinism? can you see the locking hook in rear of mixer head at the hinge area directly behind lock lever, and is it nested in the slot on the base, or is it jamming up outside the stand and scratching it up? There is a flat-head height adjust screw to control clearance between spatula and bottom of bowl visible from head-back position- leave it alone. There is a headless set screw visible when mixer is upside down to hold the pivot pin secure. This must be loostened with long-shaft flat screwdriver to remove the pivot pin for head removal if necessary ---avoid removing the pin if possible.
Is the hinge stuck with film of sticky sugar, milk-glue residue, ot the like? That is most common cause, distant second is the lock mechinism alignment (very rare)
Its important to keep head from wobbling side-to-side in use, so dont file or sand anything Can telephone 609 213 2222 if necessary no charge for my talk.
The Professional 600 has a metal gear housing with a metal gearing. Because of this, the Professional 600 will generally run louder than other stand mixers that may have a nylon/metal mesh gearing.
How long is the bread dough being mixed for? Kitchenaid stand mixers must be used on speed 2 for bread doughs, using the spiral shaped dough hook, and mixing for no longer than 7 minutes.
If the flat beater is getting caught on the bottom of the bowl, pleasure assure the bowl is being seated correctly. You will place the bowl on the mixer arms on the left and right hand side. You will also want to take your fingers along the back of the bowl, where it butts up against the base of the mixer, and press downward. You will hear an audible click as the bowl falls into a spring latch and allows the bowl to sit flush and secure. If this is not being done, the flat beater may strike the bottom of the bowl.
If this was not the cause of the problem, please consult your Use and Care Guide about the beater to bowl adjustment. This is an easy adjustment made with a flat head screwdriver that can quickly correct the problem of a flat beater hitting the bottom of the bowl.
The bowl holds 20 quarts--are you overloading the mix?This mixer is not made for medium/heavy pizza dough.Depending on the pounds of dough,water and other ingredients will affect the mixer in some way.