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These door latches are really poorly designed and tend to disintegrate over time
The easiest thing to do is open the door, unscrew all the screws around the door to take the face plate off.
Remove the two screws that hold the latch. You can try to reset the latch and put it all back together, or spend the $100 to buy a new latch online and install it.
I realise this is an old question, but it may help others.
Make sure the door is not hitting the sides of your cabinet. Also make sure it is not hitting the screws that hold the mounting tabs (located at the top of your dishwasher) to your counter-top. If that's okay, try removing the racks and see if the door will close then. If still no, then you might have a broken latch or bent or broken hinges.
the latch can get stuck in the closed position when door is open,......
to fix it....undo the screws on door.............seperate front from back.....the latch can then be "opened "...........put door back together n job done............
Check the following if you have problem with your doors:
1)The latch on many dishwashers is adjustable. If your door is easy to close but difficult to latch, adjust the latch to let the door close more easily. If you can't see any way to adjust the latch, yours may be fixed in a certain position. Check for other reasons for the latching problem. If the latch has worn out in a way that makes it impossible for you to close the door properly, you probably need to replace the latch.
2)Your dishwasher has two springs that counterbalance the weight of the door. If either or both of these are broken, the door feels quite heavy and you need to replace both springs.
3)The hinges are important to the door closing properly. If they're bent or deformed, you probably need to replace them. Once bent, only rarely can they be straightened well enough.
4)If your dishwasher is new or if you have just replaced a door seal the door may be difficult to latch for a week or two. If the tightness persists, though, try adjusting the latch, if it's adjustable. If it's not adjustable, there's probably nothing you can do immediately. But try running the dishwasher on the highest heat cycle to help the seal conform to the door. Otherwise, the seal should compress over time.
Replaced handle/latch unit. Killed power to the unit. Removed the inside door panel then unplugged the two switches on the latch. Removed old latch with broken handle (removing inside panel frees latch/handle). Installed new latch with handle reconnected the two switches, reinstalled inside door panel. Very simple. Note: Latches can be purchased with or without the handle. Less expensive to buy with the handle already installed on the latch.
Don't try to bend anything! The latch mechanism in the door is probably broken. Open the door and remove the 11 torx screws holding the inner panel on. You will probably find broken plastic bits on the pathetically flimsy latch; mine failed after 4 years and I expect it to happen again.
If you do, see the link given in "I Have 3 problems with my dishwasher, my...", http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5168615&diagram_id=1349844#d1349844 Unlatch the two switches and slide them off the old part and onto the new one, observing all the obvious precautions about not getting shocked and putting the switchess on correctly. Reassemble the door and latch with the screws.
There are a few problems that can occur with the diswasher door assembly. These usually involve the latching mechanism, the door seal, the counterbalance spring assembly or the hinges.
1) The door latch plate can occasionally become out of alignment. Some door latch plates are adjustable, some aren't. If yours is adjustable, try loosening the retaining screws and repositioning the plate. It's trial-and-error, so have a lot of patience. If this doesn't work, then the latch needs replacing. 2) A new dishwasher or a newly installed door seal can be difficult to close for a while until the seal softens and compresses over time. You can try adjusting the latch, if possible. 3) If the door feels unusually heavy, there could be a problem with the counterbalance spring assembly. These counterbalance assemblies allow the door to open and close easier and are held by two springs. On some dishwasher models, holes are positioned in line so you can re-tension the springs by moving the spring hooks to other tensioning holes. If any of these springs break, they will need to be replaced as a pair. 4) The door hinges might be bent. They can seldom be adequately fixed and should be replaced.
hope this helps
clean out the soap latch area with water and try using liquid detergent. failing that, you need to replace the latch.
for the question from 'guest', the wash arms not spinning relates to either a build up of minerals or a pump that is not pushing enough. clean the unit with a mineral deposit remover, and then run a few loads with just water. clr might do the trick, but check the label for conflicts with the materials in your machine. good luck mark