Question about Logitech QuickCam for Notebooks Pro Personal Web Camera

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When I try to connect for a video chat, I can see and hear the other person and they can hear me but all they see is a green screen with squigley lines on the top. Please help.

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When you look at your self on the cam (in a preview window - maybe in the audio video setup of your application) can you see yourself just fine? If so your camera is working properly and the issue is most likely on their end.

Posted on Dec 20, 2008

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I just bought a new logitech C250 and i just did a test video chat through gmail and i could hear the sound from the other end but they could not hear me. vid is working fine


First, do have pink and green leads plugged in to the pink and green designated contacts? If so, go to installation where it lets you check the working of sound and voice recording. Make sure the mic is connected to pink (select it on the screen). Do a test. If the test does not record your voice, you don't have the right mic selected. I had this problem and didn't notice that Realtec was selected. IUse the drop down menus to select the right connection for your mic and earphones. If the drop down menu does not drop down, I'd uninstall all and start over. That's what I had to do. This is difficult to describe without being able to show you these screens.

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I have video, but no audio


I have video but can't hear the other person, I can hear them but they can't hear me

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i assume your talking about a webcam chat... make sure both the audio and video are plugged fully into both computers... other than that we are going to need a hardware and software description of your problem to help any further. Thanks keep me posted

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1 Answer

Voice is Static on Receiving end


If you are using your speakers and not a headphone to hear the other person it will give you or them feedback.
I recommend that both parties use headphones and it will be more enjoyable and you wont have the feedback.
Hope this helps. Bud

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Ok, well sometime people might not know, but there computer could be on mute, if thats not th case, then try turning up ur volume, or try to connect the voulme on the AIM when you puul up there web cam. There a V for Video and A for Audio. Hit Audio on yours and see if that works.

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1 Answer

Video Chat


Also send this to them.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

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1 Answer

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u reinstall u r drivers try 2 update it
if problem persists contact dealer

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i can see the other person but NEVER my myself!!! i need help
im am trying to chat via AOL AIM.

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Broadband will work better and smoother for sure. If the cam has a mic, then it would work for almost any chat system you can get. You will get both video and audio.

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1 Answer

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ok i would go on aim6 and press video..my other partner has one to i can see me in a little box in the left then the rest of the box i can see him. he cant see me for some reason why? and also it closes after a couple of seconds

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