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LANIER VOICEWRITE EX digital connect

Continues to connect to dictation phone line instead of transcription line. Have unplugged phone lines, done *99 procedure for cal echo cancel, to no avail. I can't call my contractor again with the problem or I'm going to probably get fired for looking like an idiot. Any help you can give would be very much appreciated.

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We use this equipment in remote locations and have found that the type of phone needs to be a centrex line, such as is used on a fax machine. Note: in the past, we used to have to use an "analog" phone line, which is just a normal phone line.

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