A malware product has blocked my HP laptop. It says it's the metropolitan police and i must pay a fine of one hundred pounds
Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer Reboot the computer As the computer is booting repeatadly press the F8 key as the computer is booting If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu Safe Mode Enable Boot Logging Start Windows Normally Use the up and down arrow keys to move the highlight to your choice select the safe mode option then run your antivirus if still cant get rid of the virus restart again Use the up and down arrow keys to move the highlight to your choice. select safe mode with networking download anti malware and microsoft security essentials http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus anti virus and malware http://windows.microsoft.com/en-US/windows/products/security-essentials
Please select an option:
Safe Mode with Networking
Safe Mode with Command Prompt
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Reboot
Return to OS Choices Menu
hope it helps
SOURCE: PLEASE HELP MY LAPTOPS
Hi
Your product no should be on a little rectangle sticker on the bottom of your laptop
SOURCE: how to get rid of a virus
Oh dear. Virus removals these days can be quite a task. They can be very complicated to remove and tricky. Often times there's no one particular way to remove them, but it often takes a series of tools to successfully clean them. It all depends on which type and variant of a virus you have, how it behaves, how much damage it has already done.
My best recommendation, unless you're just really up for a possibly long drawn out challenge, is to take your PC to a local PC Shop or Computer Geek. These guys see this stuff all the time and they are often well equipped with the latest tools and software to get you back on your feet in as little time possible.
SOURCE: hp laptop keyboard won't type "b n 1"or ''tab esc'' other keys ok..
Either your keyboard cable needs to be reseated or your keyboard is going bad and needs to be replaced. The keyboard cable is under the keyboard and it attaches to a slot on the motherboard. You'll have to partially disassemble the laptop to get to it. Hopefully you're not having this problem because you spilled a liquid on the keyboard.
Here's a
fail safe alternative. Bring up google's website www.google.com and in
the search box type "download.cnet.com" (without the quotes) and click
the link to go to their site. When the site comes up look immediately
to the left and you will see a gray area that says Find Software. Type
in "free virtual keyboard" (without the quotes) and click the mirror to
search. It will bring back a page and the Free Virtual Keyboard is
listed first. Look to the right of it and click the Download Now
button. Download and install it. Once it is install you can look in
Start/Programs and right click on it and select Pin to Start Menu then
right click again and select Desktop (Create Shortcut). It's a neat
keyboard to have just in case your real keyboard goes bonkers. You
simply click on the letter with your mouse pointer that you want. It
has all the functionality of a physical keyboard. You can open a web
page, place your mouse in the address line then bring up the virtual
keyboard by clicking on it from your desktop or start menu and it will
sit on top of whatever you were trying to do. You can move it to see
the typing area as you click on a letter. It works the same way if you
opened a word document. In your case anytime you need the space bar,
just click on it.
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