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At an educated guess sounds like dial tone is set to decadic if there are two phones the other phone will set off ringer when numbers dialed. May need to get phone provider to change dial mode in exchange line interface circuit to be Dual tone Multi Frequency Dialing and then switch phones to Tone dialing rather than pulse dialing.
You have got to be kidding. I pay $25.00 for a phone that does not work and you have the ordasity to tell me that if I pay you an additional $9.95 you will e-mail me with a possible solution to my problem. If I do not here from you within 24 hours, I am going to report this to the Better Business Bureau and my local Consumer Advocate News station!