Question about SanDisk Sansa e200 MP3 Player

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Frozen on refreshing database

I only recieved my e250 for christmas and about 3 weeks ago i tryed to syncronize a song onto the mp3 like usual. it didnt work. then when i un plugged it from the computer it re-started itself and a screen came on saying 'refresh database'. i managed to let the database be scaned but after that all my songs seemed to have been copied about 5 times each into a file named 'unknown'. after not being able to find the song i just syncronised, i tried to synconise it again. once again wen i unplugged it from the computer it restarted itself and the screen 'refresh database' popped up, but now it seems to be frozen on that screen and nothings moving. im still able to turn it on and off but it alway returns frozen to this screen. Please can anyone help me! this is driving me mad!

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Re: frozen on refreshing database

"Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once."

NOT TRUE. Nothing will be erased!

Posted on Jul 20, 2008

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Re: frozen on refreshing database

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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1 Answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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1 Answer

"Refresh Database" never ends!

If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor

Mar 17, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen while on the refresh database screen

Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

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Refresh database?Need Serious HELP!

Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

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I got my c250 to turn off while frozen by holding the "menu" and "select" buttons down at the same time for a few seconds.

Jan 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

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drop it on the floor from about 3 feet high. thats wat i do

Oct 05, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen on Refresh Database

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck

Feb 04, 2007 | SanDisk Sansa e250 MP3 Player

4 Answers

Sandisk Sansa e250 mp3 player database refreshing problem

I cant really help you with the reboot problem, but youy should have never taken the backplate of, that voids the warranty so that you can't return it.

Dec 25, 2006 | SanDisk Sansa e250 MP3 Player

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My Sansa E250 Froze..

that happened to me once. all i had to do is hold down the power button for at least 15 seconds sometimes more. if not call tech support

Jan 07, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

It just froze

let the battery run out until it shuts off, then plug it back into your computer. Hope it Works!!

Dec 23, 2006 | SanDisk Sansa e250 MP3 Player

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