Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

4 Answers

Mold ordor and small amount of water in tub & waste tubing

I have an HE3, and ever since we got it, there is the smell of mold always. Sometimes its worse than others, but its pretty constant. I have had Sears here twice, and each time the tech checked the water connections, and the waste water tubing, and was not able to provide repair. I have checked everything and find that there appears to be water that remains inside the tub and the waste tubing. Its not alot of water but just enought to slosh around. Any suggestions ????

Posted by on

  • ernalee Jan 02, 2008

    Water (dirty and clean) collects inside the rubber gasket around the front of the door opening. This water does not drain--there is no place for it to go. There is mold inside the gasket (run your finger under the back of the gasket) and there is mold around the front. Some substance collects on the inside of the window and must be removed with an enzyme cleaning product.
    The machine always smells--and the clothes do too. I only use powdered detergent.
    Erna

×

Ad

4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

We always leave the door open when not using it. This has made the difference. Don't have the smell issue any more.

Posted on Dec 17, 2007

Ad

We always leave the door open when it is not in use. Doing this has made all the difference.

Posted on Dec 17, 2007

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 14 Answers

This is an outrageous product flaw.

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem.
Wrong.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
Wrong!
*Cleaned the water hoses; THAT will fix my problem.
Wrong!
*Cleaned the gasket around the door. THAT will fix my problem
Wrong!
*Cleaned the tub with bleach water. THAT will fix my problem.
WRONG!
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
WRONG AGAIN!
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

Posted on Dec 12, 2007

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,462 Answers

This may be due to using liquid detergent because there is nothing really in a washer to smell. liquid detergent when used for a time, makes the machine smell like drains and leaves a nasy slime coating the tub. put on a boil wash with no clothes. also make sure there is a water trap before the drain - you may also be smelling drains

Posted on Apr 04, 2007

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Has meldew ordor


Front loaders are known for building up mold and the smell.
It's caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It's caused by using fabric softener. Dilute it 50/50 with water.
It's caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .
Affresh is recommended by some manufacturers. You run it through a wash cycle with it.

Dec 29, 2010 | LG WM-2277HW Front Load Washer

1 Answer

Foul odor from front load washing machine


Front loaders are known for building up mold and the smell.
It’s caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It’s caused by using fabric softener. Dilute it 50/50 with water.
It’s caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .

Nov 06, 2009 | Washing Machines

1 Answer

Mouldy smell coming from the machine


Front loaders are known for building up mold and the smell.
It’s caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It’s caused by using fabric softener. Dilute it 50/50 with water.
It’s caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .

Nov 02, 2009 | Frigidaire GLTF2940ES Front Load Washer

1 Answer

My washer smells. After washing clothes the clothes smell and i always leave dorr open between washes


Front loaders are known for building up mold and the smell.
It’s caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It’s caused by using fabric softener. Dilute it 50/50 with water.
It’s caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .

Oct 11, 2009 | Frigidaire ATF6000ES Front Load Washer

1 Answer

Leaks water under unit and smells musty model# mah6500aww door boot was replaced and still looks fine doesnt allways leak just when it wants too also cloths smell like river water and sometimes still has...


Front loaders are known for building up mold and the smell.
It’s caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It’s caused by using fabric softener. Dilute it 50/50 with water.
It’s caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .
Affresh is recommended by some manufacturers. You run it through a wash cycle with it.

Oct 07, 2009 | Maytag Neptune Washer

1 Answer

I can't get the front panel off my HE3 #44836 to clean the filter. The rubber backing crumbled on my bath mats in the washer. I vacuumed out the tub, but where did the rest of the rubber crumbles go? ...


Read the owners manual. Many washers have 'self cleaning' filters that will get clogged with big stuff. The 'moldy odor' is caused by MOLD. Run a 'extra large' empty load of HOT water with normal detergent + 1 PINT of ordinary bleach. Add another shot (pint) of bleach to the rinse cycle. Sometimes a small article (sock?) will escape the clothes basket and get trapped in the tub--it can't get drained out and can't get back into the clothes basket. The bleach will kill the mold, but if it returns you will have to take the top off and fish the lost article out using a bent clothes hanger as a hook.

Jun 19, 2009 | Kenmore Elite 45986 Front Load Washer

2 Answers

The fabric softener tray is full of water when wash has finished


The 2 probs could be related.
The first you need to do is remove the dispenser drawer, and thoroughly clean every part of it, particularly the conditioner compartment, poke clear all the tubes and apertures you can see,the problem is caused by a blockage.
The smell is related to the fact that the waste pipe is probably connected to your sink waste, you need to remove the pipe and check for partial blockage, or if it goes to an outside sink , then you need to get some kind of drain cleaner to pour down the sink..
Also , at least once every 6 weeks do a hot wash with powder, but no clothes in, this helps to keep the m/c clean and prevent build up mould and dirt inside the m/c..
Clean the door seal regularly, when you finish a wash.and leave door open and dry it
This should help disperse the smell.
Plz rate my solution.
Thanks.

Dec 30, 2008 | Hotpoint Ultima WD72 Front Load...

1 Answer

Maytag HE 4t/ Kenmore Elite Smartwash Serial# CST0411376 MODEL# 11045088403 TYPE 199 712 CN/AP MY WASHER HAS A AWFUL ODOR INSIDE THE TUB. I HAVE CLEANED IT OUT WITH ALL KINDS OF CLEANERS TO TRY...


The following link provides guidance on how to maintain a front loader to keep the mold, mildew and odor away:

http://www.fixya.com/support/r513372-front_loader_mildew_odor

These are recommendations provided by the manufacturer. Most important of all, keep the rubber bellow clean and clear of debris and make sure you leave the door slightly open when not in use. This will minimize the build up of any mold or mildew and allow the tub to air out. The odor typically comes from the the residual water that stays in the wash tub under the basket and small articles of clothing getting stuck in the rubber folds of the door bellow. (I once found 17 socks stuck in a customer's washer and they wondered why it smelled so bad). NOTE: It is NORMAL to have residual water in the wash tub. If you do not routinely use a hot water setting, run the washer on a sanitary cycle about once a week, or so, with a small amount of bleach to get rid of any bacteria. Since some users conserve and only wash in cold water, they do not bacteria get rid of any bacteria inside the wash tub. I personally own one of these washers and have never had any odor or mildew problems in 8 years by following this simple advice. If you have any further questions/concerns please let me know. I hope this helps you.

Aug 06, 2008 | Washing Machines

1 Answer

My Kenmore Elite He3 sounds like it has water in the tub after washing AND smells of MOLD?


there is always some water left inside the machine and that is probably what you are hearing are you using liquid detergent? if so this is almost certainly the cause of the smell. liquid detergent leaves a nasty slime inside thge machine and smells like drains. put on a boil wash with no clothes and revert to using powder detergent

Apr 02, 2007 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

Not finding what you are looking for?
Kenmore 3.8 cu. ft. HE3 Front Load Washer Logo

234 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

Sal De

Level 3 Expert

2699 Answers

fordexpert

Level 3 Expert

5690 Answers

Jim Goldsmith
Jim Goldsmith

Level 3 Expert

2005 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...