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My hp 3180 is not printing in color. The test sheet shows pastel greens and blues, blacks and purple. A picture printout shows only blacks and pinks. These results are true of both the old cartridge (still full) and a new one.

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  • Connie
    Connie May 11, 2010

    Jacksarajane,

    I apologize for the interruption in our Chat. The chat client was disconnected (which is why it appeared that I asked the same question twice - on my screen, nothing was showing up). I hope you were able to reconnect with another one of our excellent experts. If you do not receive a resolution to your problem, I will be happy to continue to provide assistance until it is resolved.



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Hello jack! okay heres you would clean up the mess. 1. go to your control panel which is you gonna see it at the start button 2. select the printer 3. right click your printer model 4. select properties 5. select maintenance menu 6. just follow the instructions of your choice, ( I suggest select deep cleaning, do it several times until you've seen the right print out) Hope I'd help you!

Posted on Dec 21, 2008

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