If you take it back to Verizon they should give you a new phone - I guess all the older ones do this. I got mine last August and it started around January and then I took it in in March and they had to do a "software" upgrade and it took an hour. That was supposed to fix it but it continued to do the same thing. I took it in again to Verizon and they just replaced my phone. My new one seems to be fine!
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Nokia phones call them "profiles" , a set of preset modes where you can have different volume levels and tones for different occasions i.e General, meeting, loud, silent etc. I was suggesting trying a different preset mode If available to see if it worked for you.
Go to messaging thru your main menu. Thru messaging scroll to bottom to settings. next go to text auto view click this. If it looks like i believe most menus are it should say on / on plus readout and off. just choose off.
I had this same problem with this phone. The touch screen is messed up. you have to call 1-866-406-5154 its the warranty center they will replace your phone if that one doesnt work they will replace it will a diffrent phone.
When texting, press AND hold the * button. The display a the top right of the screen should change from T9Ab to Abc. Press (but don't hold) the * button again, the display will change to ABC. Press (but don't hold) the * button again, the display will change to abc. Press (but don't hold) the * button again, the display will change to 123.
The skill is pressing the * button and sometimes holding for a second longer. It requires PRACTICE. Try it for yourself.