Question about Whirlpool 19.8 cu. ft. Side-by-Side Refrigerator ED20TQXF

# WATER RUNNING OUT FROM UNDER REFRIGERATOR

I HAVE A HOTPOINT 19.8 cubic foot Model CSX20EA. Water runs out from under the left front, enough to soak a dishrag in 7 days. I think the drain line is plugged, but can't find it or a drip pan. I have no icemaker in freezer. Can you tell me where the drip pan and drain line are located? i I hate to take the back off until I know what could be causing the leak. (Fridge and freezer are working fine. It's the leak that bothers me.)

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If the floor of the freezer is full of ice, your defrost water drain tube is clogged. Remove the ice in the freezer bottom, find the top of the drain tube inside the freezer near the top of the ramped up area, about the size of your index finger and blast hot water through it with a turkey baster. About 4 cups of good hot water but not boiling

Posted on Dec 20, 2008

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1 Open the refrigerator door. Measure the depth of the refrigerator
from the front edge of the refrigerator opening to the back wall. Make sure that you measure in feet and not in inches. Note the depth measurement on a piece of paper.
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If you have an ice maker, check for a leak in the water line. If no ice maker, there could be a leak in the pan for the defrost water, or the drain hose is out of position. Also, check to see if the water is actually leaking out from the freezer door. That would indicate a clogged drain. The bottom inside the freezer may have water, or ice on it. If so, suspect the clogged drain.

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If you have a water filter the water will leak past the filter to the pan if it's clogged up and needs changing.
The defrost water drains to the pan, so if you are having a lot of frost it could fill it up. Excess frost can be caused by leaky door gaskets and frequent door openings.
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