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Qickbboks POS Trying to run credit card, error message is Connection is gracefully gracefully. Please help!!!!!

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I keep getting my credit card declined as I am trying to run an ad on CraigsList. The card id good.


Contact the card issuer, they have software to prevent *****, called TALON, that wont let some transactions go through

Apr 22, 2016 | The Business & Productivity Software

1 Answer

Payment Processing Error


it all should have been added in from the gitgo..then you would have had an entire total.. thats why its not going through.. simple math..

Jan 08, 2014 | Pc America Restaurant Pro Express

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Pc america


Mike,
Although it is too late, never let a company make changes to another company's software without the other company's OK. You should be able to reverse any changes they made. If they loaded a patch to RPE, it will be listed in programs as CRE something. Uninstall it. Thyis will take you back to your original RPE setup. If they made changes to your RPE setup, a restore of a recent backup will get you back to square one. if you need more in depth help, send me an email.
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.
Feel free to email me with more details if need be.

Jan 07, 2012 | Pc America Restaurant Pro Express

1 Answer

I am trying to tiral pc america rpe and get this error. Do you know how to fix it? Message: Method not found: 'Int32 System.Data.Common.DbDataAdapter.Fill(System.Data.DataSet, System.String,...


This looks like an SQL database issue. Call PCAmerica tech support and they should help you out. Unfortunately it is not toll free: 845.920.0888 Please comment back if they refuse.
You could also uninstall sql server and RPE and then reinstall them. You could have gotten a bad download the first time.

sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.
Feel free to email me with more details if need be.

Aug 14, 2011 | Pc America Restaurant Pro Express

1 Answer

When trying to cash out customers either by cash or credit card, computer randomly will put check onhold status. I suspect that at the end of day if this was a credit card transaction it would not have...


Hi Merit,
If you still have a valid tech support contract, contact PCAmerica. If not, you need to have someone analyze your database to see what is going on with credit cards. A reload of RPE may cure the problem, but an intermittent glitch like this can be hard to pinpoint without knowing what is being recorded in your database. I could analyze database, if desired.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Apr 28, 2011 | Pc America Restaurant Pro Express

1 Answer

We intstalled Restaurant Pro Express at our country club and ran it for the first time on Friday. We have a credit card machine and when we run the card it goes through fine, however when customers want...


You should be getting a tip line along with signature line. In your case, because you are not running cc thru the POS system, you either run the card twice or wait till customer adds tip to run it. Neither is very good situation. An MSR is cheap, lets the system do the work, and tips are settled before you batch credit cards.
If you are not getting a tip line, could it be you setup your company as a quick serve. This stops a tip line.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Apr 03, 2011 | Pc America Restaurant Pro Express

2 Answers

When I start up Restaurant Pro Express this message immediately pops up: "It appears the credit card encryption key has been changed. You must now enter the same exact password (case-sensitive) that...


hi teriyakijet,
What have you gone and done now. By saying NO, you can run software as usual except, you can't process a credit card transaction thru the system. The only fix for this is the correct password or PCAmerica tech support. Keep in mind that this password is not the main password for your system. This password was entered at time of setup. It only looks for this password if you try connecting another POS to it. They have to match. Reinstalling will not help because it resides in the database and is encrypted. A fresh database would fix problem, but you would loose everything. Inventory, menu, company info, invoices, etc.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Feb 26, 2011 | Pc America Restaurant Pro Express

2 Answers

How can i use credit card mashine


Hi,
Following are the steps to use credit card machine

step1:Input the credit card numbers.If you have the credit card in hand, swipe it through the card reader. Most readers have a small icon or picture on them that shows which way the magnetic strip on the back of the card should be facing. If not, try running it
through the reader with the strip facing the machine first, since that is the most common direction. If you have a phone order, or do not have the credit card in hand, select the button marked "sale." On many machines this is also the "1" key, but it varies depending on the brand of the machine. Then follow the on-screen prompts to enter the card number and expiration date. Always double-check the numbers before pushing enter

step 2:
Input the sale information.Typically, the machine will first ask for the sales amount in dollars and cents. Input the amount using the number keypad. Double-check the amount to make sure it appears correctly on the screen and if it does, then push enter. If you accidentally input the wrong amount, look for the "clear" or "delete" key and start over. In some cases, the machine will prompt you for additional information after you've entered the sale amount. Follow the prompts to enter information, such as the customer's zip code or an order number.

step 3:
Wait for the sale to process. Depending on the machine's connection the sale may process within seconds or it may take a few minutes. If the machine seems to become "stuck" while processing a sale, do not re-enter the sale, but instead call the processing company's phone number for further instructions. In many cases this number will appear on a sticker on the machine.

step 4:
Process the receipt.If the customer is present, have them sign the credit card receipt. Give them the copy and retain the original for your records. If the customer is not present, write "phone-in" or another appropriate phrase on the signature line of the receipt. Keep one receipt for your records and include the other in the shipment of the goods to the customer.

step 5:
Close the batch.Double-check with your processing company, but most require you to run a "batch report" or close a batch of credit card receipts each day. This is the process that tells the company to finalize the credit card charges and deposit the balance to your account. Many machines will have a key that is marked "batch." You can press this key and then follow the prompts to close the batch at the end of the day. If the machine does not have a "batch" key, consult the user's manual for instructions or call your credit card processing company for instructions.

Thank you

Mar 14, 2010 | IBM Domino.Merchant Server Pack Upgrade...

2 Answers

Phantom Transactions on PCCharge


One it is most likely you are getting communications errors while Pc Charge is dialing out which I am assuming you are using DIAL up.
You need to upgrade to Version 5.7.1 or above and then use dial or highspeed connection.

When the software dials out to the bank for approval while that process is going on your communication drops and then PC Charge will have no way of recording the Approval back. So in turn you are running it again where the approval for the first sal e was already done but the response was not captured. Your bank can put duplicate trans stops on the front end. Make sure you upgrade to the newest version.

www.greenlightpayments.com

Jun 02, 2009 | Go Software Inc. PCCharge Payment Server...

1 Answer

Screen hangs after cash transaction or credit card transaction


Is the problem you're having with a computer running Windows Server?

Dec 17, 2008 | Pc America Restaurant Pro Express

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