Is it possible to disassemble the mouse to clean the wheel? Right now I can track up with it but not down, so I assume it's a dirt rather than a software issue (though I did just plug it into a new computer).
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Re: Microsoft mouse wheel sticky
Yes it is possible but be careful doing so. There are some very tiny springs and some very delicate metal wheels and such inside that can be very easily bent. I would suggest a can of compressed air blown in and around the wheel to try and dislodge any dirt or dust that has gotten in there. You can usually find a can at staples or even home depot.
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Disconnect the mouse from the computer and turn it upside down. The screws to disassemble the mouse are under the pads on the bottom of the mouse. When you disassemble the mouse, you will find that the scroll wheel axle is gummed up, and the interruptor wheel is probably dirty. Use an old tooth brush and alcohol to clean the scroll wheel components, and let the components dry. You can use glue to re-attach the pads after you have reassembled the mouse.
I had a scroll wheel problem with my Microsoft Wireless Mouse 1000 and fixed it as follows.
With the corner of a sharp Stanley knife blade, I carefully peeled off the large pad at the back of the base of the mouse and removed the two screws that are hidden under it. Next I removed the screw located under the batteries. This allowed the top and bottom of the mouse to be separated. I cleaned out the inside with a small paintbrush and then sprayed a small amount of isoproplyl alcohol into the sensor at the right of the wheel. Now it's as good as new.
I disassembled my Microsoft Wireless Mobile Mouse 4000.
You need a set of precision screwdrivers to do this.
1. Peel up the teflon pad on the bottom of the mouse with a flat head screwdriver. Leave the other (the one under your fingertips) alone. 2. That will reveal a tiny silver screw. Remove that and then lift the gray upper section up from the back, then pull it free by moving it toward the back. The clips up at the front go in a forward direction, but they are not clipped in. You could just shake it free. 3. There are 4 tiny black screws. 2 at the front and 2 at the back. Remove them. 4. Use a flathead screwdriver to pry the retainer clip from the back of the mouse. It's just held on by a couple of little nubs. Don't break it. Be gentle with this part. 5. Now, the mouse can come apart. You need to pull the bottom of it free at the back and then slide the entire bottom section back. There is a little piece of circuit board that sticks out underneath the right-click area that will get hung up on the upper shell if you try to pull it straight down. This will take a little bit of prying since it's all clipped together, but it will come loose.
That's it. I didn't take any of the inner parts apart after that. I will say that my sticky scroll wheel was scraping against the upper shell. By loosening the two screws at the front, it relieved some pressure and let it run more smoothly. I didn't actually have to take it all apart after step 2 in order to fix that issue.
unplug the mouse and put it into a container filled with distiled water. move the sticky keys up and down until they work smoothly again. take the device out of the water, put it on the heating and let it dry for a few hours/days. i used a blow-dryer to remove the last drops - but watch that the mouse doesn't get too hot. done - good as new...
Roll back the mouse driver:
1. Right-click [My Computer]
2. Select [Manage]
3. Select [Device Manager]
4. Locate your mouse on the right windows and press the +Mice ...
5. Right-click HID - Compliant mouse ( or whatever)
6. click [Properties]
7. In the "Driver" tab, Select [Roll Back Driver]
Are you sure the metal support nubs have flattened? My experience has been that either they slowly sink into the plastic or that the upper and lower plastic nub supports wear down (which tends to make the ball loose in the carrier assembly). Either way, when the ball gets sticky for me I ensure the metal nubs and the sunken areas around them are clean, then clean the ball with water and find a soft cloth to buff the ball until it is not sticky.
If the metal nubs have indeed flattened you may wish to try removing them and putting them in with the flat side toward the plastic (so you have the round side facing out) - this is assuming they are completely round.
I wish I had a better answer for you. I've have several of the MS TB Optical and only one lasted for a more than a year or so (before the problems mentioned above cropped up). Sadly they are nearly impossible to find and usually very expensive if you can find a new one.
Now if I could only find a way to fix the sudden rapid up/down scrolling mine does occasionally. I've taken it apart and cleaned everything but it still does it :(
2 screws are located in the battery compartment. They are under that flappy plastic thing that helps you get the Batteries out. The remaining 2 screws are under the "glide pads" in the front of the mouse. Fingernails are helpful ;) Don´t hurt yourself. Try not to get any dirt on the adhesive or you won't be able to stick them back for reassembly. Anyways.... after opening thats where the Fun really starts... Just spilled some Coffee over mine... still working on how to get all the inner workings out