Question about Dell Dimension 8400 PC Desktop

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Dell 8400 xp reload

Do you do live chat?   i appreciate your help earlier.  i do not want to pay again for help that was not acceptable.

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  • radonna Dec 20, 2008

    i hate for you to do that without being paid.  i have a blue screen/  when i hit the delete button i kept getting the won't boot error


  • radonna Dec 21, 2008

    i got thru this with your instr.  but it would not boot 


  • radonna Dec 21, 2008

    i could only get cd as boot 1 but i could not # the others without changing cd as 1.  


  • radonna Dec 21, 2008

    also my my disk drive noises are different than usual when loading.


  • radonna Dec 21, 2008

    could we set this up as a live chat maybe later today or tomorrow.  i need to get this fixed.  i need computer for some of my christmas gifts that i was making with photos, etc.  i really appreciate your time.  i wish i had gotten your help with my first live chat with assist.


  • radonna Dec 21, 2008

    thanks.  i was referring to the help assistance immedately thru this site, but i will be happy to have you help me. i will check in am.  i did as you instructed and as i said it still would not reboot.


    i will await further inst.

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Radonna there is no need to pay again we can get to the problem one step at a time, please tell me what you have done thus far, and I will continue to help you at no charge

Posted on Dec 20, 2008

  • George Bill
    George Bill Dec 21, 2008

    Sorry I was out, ok let's see. You need to tap the delete key while it's booting up, that before it goes into windows,"that's where yor are seeing the blue screen", we want to catch it befor that, it would be right ater it gets to the boot screeen, you will know as it will look weird, and the mouse won't work in that screen just the up down side to side arrows the escape key and that's it, we will be wanting to get to the configuration area where it shows the order in which the computer boots, it it almost always the floppu disk first then the hard drive and finally the dvd/cd drive, What we are trying to do is to set the dvd/cd drive to be the first one to boot. Thus we are going to put the windows operating disk in the drive before starting. then when you exit the bios, which you can do bu pressing the f10 key and the the enter, thus saving the new configuation, we will boot from the disk that will begin the process of a fresh install. You can do this, once you get to that point it will say "doyou want to instal" that's it you will then be asked if you want to format the drive you pick yes and it starts the install, if u mess up once or twice, it dosen't matter just go right back and try again, about 45 minutes later you will have installed a brand spanking new operating syatem. let me know how you are doing. I'll lool in on you tomorrow. You can do this

  • George Bill
    George Bill Dec 21, 2008

    Radonna, I am sorry but there is no live chat here. This is new for me also as I am used to being hands on, "in the field". The problem is that you need to give it your best shot first, where as on a job, I would be able to immediatlly see the problem and take the necessary action, That limits us to try and see it from your eyes, and it may take a couple of trys before you get it right on, also the client becomes our eyes and ears. So sometimes I would approach a problem in a different way if it were in front of me. But we are providing a vital sevice to the thousands of folks who otherwise can't make time in their busy day to take a computer in to a shop and wait a coule of weeks or months to get it back, I am now waiting for a pair of eyeglases for 6 weeks and almost $400 . it really gets out of hand. And honestlly my average ticket for a two hour job when working for a major tech firm with over 10,000 techs accross the country was $250-$300.00, for a one to two hour job. So we are faced with different circumstances, but I am still willing to try and help you. The thing is that once we start, you have to follow through or you will not have a working computer. I had several re installations here and several hundred over the years, so if you wish to continue I would be happy to assist you. I will be gone for the remainder of tonight I just looked in to see how things were going.Have a good evening regaurdless and a joyfull holiday

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