Question about Philips HDD082 MP3 Player

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USB Device Not Recognized

I got my mp3 player last year for Christmas, and a little while ago it stopped working; it would freeze up every time I turned it on so I stopped using it. I tryed it again today and it works fine now, but while trying to connect it to my computer to sync I get an error message saying "USB Device Not Recognized". I've tryed everything on the troubleshooter page that popped up, but nothings working.

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  • Monica Camui Apr 03, 2007

    Wow, thanks for the fast reply(:

    Now, I'm not good with computers at all, I installed the device manager, is that all I had to do? If so then that didn't work... There are other icons that came in the folder, but when I click on them they do nothing. /:

    btw, I'm using Windows XP

  • Monica Camui Apr 04, 2007

    Ah, I figured out that I have to upgrade the firmware, but I can't do that without it connecting to my computer. Is there anything I can do?

  • Gamer3000 May 14, 2008

    Whenever i turn on my Samsung mps player it freezes on the song that was played, and doesn't respond to anything. I even tried to connect it to my computer but it doesn't even recognize it when i hook it up with the USB cable.

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  • Master
  • 944 Answers

It sounds like you need a driver for your player on the pc - or the old one is somehow corrupted. There are some conflict issues with new versions of windows media player also. Go to this link; http://www.usasupport.philips.com/productDocuments.html?ProductCode=HDD082/17B&subCat=HDD_AUDIO_JUKEBOX_SU_US_CONSUMER and download the "Firmware Manager" about halfway down. Install it and see if your problem is solved. if not, please post again with details of which windows version you are using on the pc, and I can talk you through a few more things to try. You can also see if i'm online and talk live if you prefer. Hope this helps :)

Posted on Apr 03, 2007

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