Question about SanDisk Sansa e250 MP3 Player

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Battery won't hold charge very long

My Sansa e250 mp3 player won't hold a charge for more than about an hour and a half. I installed a new battery, but the same problem occurred. Then, yesterday, it froze. It unfroze when the battery ran out.
Now, I'm charging it again. The battery indicator shows it is charged, but the display says it's "writing".
Can anybody tell me what to do besides toss it?
Thanks for any advice you can give.
reverter

Posted by on

  • reverter Dec 30, 2008

    Thanks Mp3 md, but the big problem I have is the battery not holding a charge. I appreciate the advice as to unfreezing the device, but that only happened once, and sort of fixed itself. I need to know if there is a way to get the device to not drain the battery. I like the features of the device and would like to continue using it without having to recharge it every hour and a half.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + (REC button for Sansa e200 series) button, and reconnect the player to the computer while holding the volume + (REC button for Sansa e200 series) button in. Keep holding the volume + (REC button for Sansa e200 series) button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 30, 2008

  • Corey Knoettgen
    Corey Knoettgen Dec 31, 2008

    Yeah, the above were the only software fixes. If they failed to resolve, there is a hardware problem with the mp3 player that cannot be resolved even by replacing the battery itself. I'm afraid it is replacement time.

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