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The voicemail system has a Class of Service option to delete or forward messages that are left on the system. If you set it to delete all heard messages (old message) or unheard messages after X days, it will delete them. You can move mailboxes into different classes of service so they have variable expire times.
Where did your assistant check the voicemail? In a TVA system, each extension VM password can be reset from mailbox 999. If you don't have that password, you would have to call your dealer/installer or check their notes. If you're trying to get to the General Delivery Mailbox, it's done from the Message Manager's mailbox (998). Again, it needs notes, but I think you can reset that password from MB 999.
What's answering the calls, is it the Panasonic system or the central office? When you figure that out, and it's locally, then post back with the model number of your phone sytsem cabinet and whether you dial 107 or 115 ot get into voice mail, or the message is left in the central office.
When you press the message button, look at the display. Is it really going to the VM extension or is it going to another phone? Othre people could have left you a message by calling you and pressing the MESSAGE buttone either on purpose, or by accident.
You can clear ALL message lights from your phone by dialing *700 plus your extension and #. Of course you can access VM by dialing the VM extension, usually 165 or 500 from the intercom.
If you have Caller ID, it's part of the programming of the Voice Mail system. In a TVA system, it's called the Message Envelope and it can be played before or after a message or only by pressing "23" during the message. Your system installer can change it.
vonage gives you a personal voicemail.
You should contact them and find out how to retrieve it first. If you have your companys voicemail on the panasonic you should also make sure that vonage voicemail get longer waiting time.
On a Panasonic voice mail system, it's a Class of Service option. You, or your dealer, will need to create another class of service with the Message retrieval set to FIFO and assign your extension to it.
Depending on your actual VM system, you may be able to modify it by phone, but it's better and easier to do it from a computer where you can compare the parameters of both classes of service.