Question about Castelle FAXPRESS PREMIER ALOG-16-LINE (66298601210) Fax Server

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Idle Fax Lines

I have two fax lines; The first is designated for incoming and the second is designatied for outgoing. When we came back from the weekend both lines show as being in an idle state and we're not receiving any incoming faxes.....Has anyone seen this before ??

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Reconfigure your fax machine redesignate again to the lines in seperation.

Posted on Sep 19, 2007

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1 Answer

Mesage displayed is "phone off hook"


  • You need 2 lines if you phone rings. You had to wait till it doesn't ring to send fax. To do both thing you need 2 phone lines.

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Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
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Set up your best option as per your requirement.

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WE HAVE A FAX MACHINE THAT HAS A BLACK LINE GOING DOWN THE PAGE WITH FAX IN AND FAX OUT


For outgoing fax lines, check your scaner rail for any streaks, dirts or similar and clean scaner.
For incoming fax streaks, you can only check your drum unit for lines on surface and replace it, or lines is there because other side has dirt or similar on their scaner.

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1 Answer

We went to a roll over system on our phone lines and now we cannot receive faxes. We can send them though.


Your roll over system is sending calls to the first line in the sequence and it does not differentiate between voice and fax. You will have to change the roll over so it does not send calls to your fax line. Your internal phone system may still use the fax line for outgoing faxes and voice calls but incoming fax calls have to be sent to the line the fax is on.

~Greg

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Sounds like your phone cord is plugged into the "tel" or "phone" port on the back of the fax. It should be plugged into the "line" port.

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Is the phone line plugged into the "line" jack and not the " phone or Ext " Jack?

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Black line going down the middle of the page


lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

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Sometimes the drum cleaning blade craps out. Remove cartridge and inspect the drum, it should be clean.

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