Question about Whirlpool GH7208XR Convection / Microwave Oven

1 Answer

Cook Light Stays On and Microwave doesn't work

Clock Works, Fan work on all 4 speeds, Lights work on every setting and the control pad seems to function with navigation correctly but... the cook oven light stays on and trying to test the microwave with a coffee cup of water, it will not turn on!

Door seems to close correctly, that was my first thought!

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  • My2CentsWorth
    My2CentsWorth Dec 21, 2008

    This was all great information. I was hoping to have some insight on what the problem might be because the microwave is brand new. It was just installed on Saturday and I already have a call placed into Whirlpool for service. I don't think I want to try solving this problem on my own because I don't want to void any warranty. Thanks again for your solution, I think you are right on and hopefully we can have this problem fixed before Christmas. You never realize how much you use a microwave until you can't use it!



    When the problem is solved by the Whirlpool service man, I will be adding an additional comment and hopefully providing a FixYA Top Rating! Thanks again.

  • Anonymous Mar 12, 2014

    water saturated the controls and now the controls do not work correctly. How can I reprogram the microwave controls?

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1 Answer

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  • Whirlpool Master
  • 8,820 Answers

You're close.

This is usually caused by either a bad door switch or a loose door switch mount, which are pretty simple problems to fix.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

If you don't find yours, or if you want to look at it without disassembling the oven, you can download it here.

If you only need a switch, you can order a universal type here for $5 postpaid.

If you think the problem is on the control panel,
we repair these nationwide by mail for $39.95 postpaid in most cases in about a week or so.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Dec 21, 2008

  • William Miller
    William Miller Dec 22, 2008

    Okay, thank you.

    If I had known it was under warranty I would have suggested contacting the manufacturer or an authorized servicer.

    I look forward to hearing what the servicer finds.


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