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i've had mine 2 years also, Many times it would not brew. If cleaning it with viniger water doesnt work your supposed to unplug it for an hour to re-boot the system, which defeats the point of having a good cup of joe before work.
i clean it regularly with the vinigar water, something i've never had to do that often (if at all) with any coffee maker before.
So in my on-line researching i discovered they have a decent customer service. i called and they are replacing it for free, no shipping charges for my state. the model 2000 we have happened to be on backorder at the time so i selected the DTC-975BKN with the stainless steel thermal carafe. It seems most all bloggers were very happy with this model. no drip problems. no program problems. and the coffee stays hot in the thermal carafe for hours without getting burnt from a hot plate - the reason i originally chose the 2000 model.
so my suggestion is to call customer service and have yours replaced with the same one or one you like better. warranty is 3 years.
the number is 1800.726.0190
I called cuisinart customer service, they have a replacement (she said 3 models were compatible with the dcc490). It took me 2 minutes, will be shipped within a week, and cost $18 plus shipping ($26 total)