Question about Philips GoGear SA178 MP3 Player

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I cant start my go gear

Today i got one problem in my go gear 4 gb while i was converting videos in to mp3 player using philips media converter then after i converted and i removed hardware from removable hardware and then when i switched on my mp3 player.then it was updating but it was not showing the main menu and later it was neither updating nor showing any removable hardware and now my mp3 player showing ok to disconnect .even then i removed from my pc.so pls tell me the solution

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I forgot to mention earlier that there are three basic things you can do to fix your player - Reset, Repair and Update - see your user manual for details or go to www.usasupport.philips.com

hotroger - Your description has some holes in it - When you add large files, or a large number of files, to an mp3 player, it will stay stuck on updating for upwards of 30 minutes. The solution to that problem is to only give it a few songs or 1 movie at a time. So, for your player to say updating and not show the main menu sounds normal so far. What happened between the time when it was disconnected from the computer and when you replugged it into the computer? If you didn't let it finish updating, or turned the player off while it was updating, you frazzled that poor player's brain. Connect the player in the OFF position to the computer while holding in the volume + button (it is the arrow button in some of the newer GoGear's). Continue holding volume + (or arrow) for 5-15 seconds until a Window pops up on your computer saying Found New Hardware Wizard - it will half-cocked lead you to Repair your device using the Philips Device Manager. Once the Repair is complete, all your songs/videos will be erased but your player should work again.


-Tha Mp3 Doctor

Posted on Jan 03, 2009

  • cruelbhonz Feb 05, 2011

    what if my philips 2gb mp3 go gear cannot be read on the computer when I try to connect it to the usb port?it just stuck on the updating..please help me=,(

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Posted on Jan 02, 2017

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